[JSH]John

You could simply use a support ticket to do this. We keep our customers updated throughout the progress of their setup through support ticket. It's as simple as updating the ticket when you have more information, such as server built, OS installing, quick tests etc. Our provider does the same.

Did you buy it direct from Stardevelop or through WHMCS? If you bought it direct then the update is available now.

It can be setup for that using a custom module/addon, however you'd need to use an off the shelf module or contact a developer and let them know your requirements.

Sorry! I didn't notice the replies, so here's some screenshots to hopefully help get it optimised for iPhone 6 Plus. I'm not sure what it's like on the smaller iPhone 6, but the app was fine on iPhone 5. As you can see from the screenshots, once the app is open everything goes a lot bigger, including the status bar.

When will iWHMCS get optimised for iPhone 6 and 6 Plus to take advantage of the larger screens? The app looks huge on my 6 Plus. It still works but doesn't look right! Edit: Just came across this that needs some more votes! https://requests.whmcs.com/responses/iwhmcs-please-update-to-run-the-application-to-optimize-for-iphone-6-47display-and-ios-8

I can't wait to start using the new theme when it's available. I was going to consider buying a responsive WHMCS theme until I heard about this. Will us beta testers get to try it out soon?

I've figured this out and here's how I've managed to get it working for anyone that needs it. When you install the addon, it should create a new table in your WHMCS database named mod_gocardless_client_preauth. In this table you'll need to manually add your customers that have GoCardless Direct Debits setup. You can do this using PHPMyAdmin or similar. In the ID column this should be incremental, so just enter 1 for the first customer and 2 for second etc. client_id column is the customers client ID from within your WHMCS. preauth_id is the auth ID which you can get from GoCardless or your WHMCS subscription ID under the customers products/services. Finally the active field can be left to 1. After doing the above it's working great and now means I can renew multiple products within a customers account without the need for multiple Direct Debits being setup.

Has anyone tried updating their GoCardless gateway module to Impelling's fork of it on Github? I'm trying to get it to work but now payments are failing with the error "No pre-authorisation ID found for invoice". There is a pre-auth ID in the Subscription ID field, but I'm starting to think this newer and more up to date module doesn't use that? Here's the link to the module if anyone would like to take a look and maybe offer some help? https://github.com/impelling/gocardless-whmcs I didn't really have any problem with the official module, but this newer module allows us to setup Direct Debit authorisations before the customer needs to make a payment. The other great thing is this allows us to use the Direct Debit to take payment for anything on their account and not just the hosting!

I bought this app today and unfortunately had to get a refund for it. Once I enter my WHMCS details the app crashes. I then tried opening the app again, multiple times but it just crashes/closes by itself. The website for the app is just a default WordPress installation, so no way of even submitting a support ticket or getting it fixed. I'm using an iPhone 5 with iOS 7.1.1.

I do the same. Open the ticket then go to options and change the status. For mine it's Awaiting Customer Reply.

You can remove the credit from the invoice then simply set the invoice to cancelled.

We still use GoCardless, but having an alternative is great, especially for our business customers who would prefer to pay everything with one Direct Debit (they use manual bank transfers at the moment rather than setting up multiple GoCardless Direct Debits). It's possible the live chat are just sales and have nothing to do with the technical side of the business.

I haven't used it myself but the demo and screenshots look amazing. I'm just wondering how it would work... Does it load the mobile version automatically when we add some code to our current template? Might be worth asking them.

Oops! Glad you've got it sorted now

It worked here. Try downloading the files and uploading again.