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WHMCS William

WHMCS Technical Analyst
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About WHMCS William

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    WHMCS Technical Analyst

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  1. WHMCS William

    Email templates erases the text area on save

    Hello, If you enable SQL debug under Setup >> General Settings >> Other, are any errors logged to the activity log after replicating this? What charset is your installation currently set to?
  2. WHMCS William

    cPanel API Unreachable: Connection Error: (3)

    Hello, To add on to our previous message, this error will typically mean that something is actively preventing the WHMCS API from reaching the server, specifically one of the following: 1. Incorrect IP address specified for the server. 2. Firewall rules blocking port 2087 for your IP (or all IPs). 3. CSF requiring the IP to be whitelisted for API access. 4. CPHulk blocking the connection for failed connection attempts. 5. Host Access Control on the server in question not having an allowance for your installation IP. Each of these can cause this error, even if your installation is located on the same server you are connecting to.
  3. WHMCS William

    Import existing PayPal subscriptions

    Hello Mike, It is not possible to import existing subscriptions unfortunately. Each client can create a new subscription via the invoice payment screen within WHMCS that will then be linked with their product/account. You are correct, the old subscriptions will need to be canceled.
  4. Heya! That's not an error from WHMCS itself, that's an error indicating an error in your PHP configuration. Your php.ini is calling for imagick, but imagick may either not be installed or incorrectly configured. WHMCS does not use or require imagick to be active, so you can either remove it from php.ini or if you use it for other software you can forward this error to your server admin to have imagick/php.ini repaired.
  5. WHMCS William

    PayPal billing error: IPN Handshake invalid

    Typically this will indicate a charset issue, but you've already seen to that. Is this happening on all payments you've attempted, or only subscriptions? Any subscriptions made with the old charset in place will need to be cancelled and re-subscribed. If it's happening for all payments and you've double checked the charset on both ends, I would suggest submitting a ticket to our support desk so we can take a look and get this resolved for you.

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