Invoice Numbering Issue

[kwood]

Hi, I am having problems with my invoices where they are being generated with an invoice number, but the number is not being saved. I have to manually go into the 'Options' tab and enter the invoice number and save it. Is there something I can do to rectify this? This never used to be a problem, so I am not sure what has happened. Many thanks

[wtools]

What do you mean by the number is not being saved? You can't see it in the list of the invoices?  

[kwood]

16 hours ago, wtools said:

What do you mean by the number is not being saved? You can't see it in the list of the invoices?  

The Invoice number displays when it is generated, but will not display in any reports I generate. This will only display if I go into the options section of the invoice and update the invoice number in there.

[ChristianB]

On 12/16/2025 at 3:58 PM, kwood said:

The Invoice number displays when it is generated, but will not display in any reports I generate. This will only display if I go into the options section of the invoice and update the invoice number in there.

Check your 'Proforma Invoicing' setting, probably you just enabled it.

When you activate Proforma Invoicing, the 'Invoice Number' will be populated only when the invoice is paid.

[kwood]

On 12/17/2025 at 3:36 PM, ChristianB said:

Check your 'Proforma Invoicing' setting, probably you just enabled it.

When you activate Proforma Invoicing, the 'Invoice Number' will be populated only when the invoice is paid.

This is something I could do, but I have never done this in the past and the numbering worked fine. I do not understand why it would have changed. I use to just generate a report and the invoice displayed the correct number, but they are blank if I do not add the number in the 'options' section.

[kwood]

On 12/17/2025 at 3:36 PM, ChristianB said:

Check your 'Proforma Invoicing' setting, probably you just enabled it.

When you activate Proforma Invoicing, the 'Invoice Number' will be populated only when the invoice is paid.

Hi,

 

I have tried this, but it doesn't solve the issue.

When I run a filter report under Reports > Exports > Invoices   The filter does not display the invoice number unless I add it into the 'Options' section of the invoice