Notify admin/owner of overdue invoices

[Pavels G.]

Hi there,

Perhaps I'm missing something, but I can not find anywhere in the admin area how to configure notifications to WHCMS admin/owner about overdue invoices. 

I have searched Documentation, this community and google, and there's close to nothing mentioning this use-case?

Is it really I'm out of luck and everyone's just happy to go over control panel every now and then just to check for overdue invoices? Or everyone just relies on automated reminders to customers and automatic account suspension w/o following up with clients personally?

Hope to find some answers from WHMCS team of community, it can't be my case so uniqe.

Cheers,

P.

[Easy Green Hosting]

I'm  looking for the same thing, but it seems it's not there.

[RadWebHosting]

One simple way to have admin receive notification of overdue invoices is to edit the email templates:

First Invoice Overdue Notice
Second Invoice Overdue Notice
Third Invoice Overdue Notice

Add an admin email address in "Blind Copy To" field. This will send (via BCC) a copy of all overdue invoice notifications sent to clients (based on automation settings).

[WHMCS JoshQ]

@RadWebHosting's recommendation here is brilliant, and would be my suggestion too!

Of course, you can also see a list of all overdue invoices at Billing > Invoices > Overdue in the Admin Area.

If you'd be interested in a new event being added to your Notifications settings for when an invoice becomes overdue, I'd recommend opening a feature request here:
https://requests.whmcs.com./

I can absolutely see how this would be useful, so getting that feature request open will allow others to comment on and vote for your request.

Hope this helps :-)