Sea-wing Posted January 2, 2023 Share Posted January 2, 2023 (edited) Hello, I just sent a $600 invoice to a client. When he went to pay it using PayPal a $200 credit was applied to the invoice, so he was only charged $400. I did not put that credit on his account. I also noticed that previous invoices had credits applied to them on his account, but I was sure that I received payment. I looked back through paypal and I was not paid for these invoices. Any ideas how this happened? Thank you. Edited January 2, 2023 by Sea-wing 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted January 2, 2023 Share Posted January 2, 2023 Check the client's credit history. It's most likely double payments. 0 Quote Link to comment Share on other sites More sharing options...
Sea-wing Posted January 2, 2023 Author Share Posted January 2, 2023 Where do I find the Credit history? 0 Quote Link to comment Share on other sites More sharing options...
Sea-wing Posted January 2, 2023 Author Share Posted January 2, 2023 Actually I found it. How do I remove credit from a client's account? 0 Quote Link to comment Share on other sites More sharing options...
Sea-wing Posted January 2, 2023 Author Share Posted January 2, 2023 Never mind. I found the answer in another thread. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 3, 2023 Share Posted January 3, 2023 11 hours ago, Sea-wing said: Never mind. I found the answer in another thread Any chance of linking to it so the next person with the issue can find it also? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 9, 2023 WHMCS Support Manager Share Posted January 9, 2023 The documentation which details how to remove credits is located at: https://docs.whmcs.com/Adding_and_Working_With_Credit#Adding_or_Removing_Client_Credit 1 Quote Link to comment Share on other sites More sharing options...
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