Funds processed via 'Add Payment' not showing in gateway log.

[nf_able]

Hello, I have a client that's been chipping away at an invoice and have applied a payment vis 'Add Payment' tab on the invoice.

The transaction shows in the summary on the invoice and under client's 'Transactions' tab.

However, it does not show under the Gateway Log.

I use a CC processor that shows up in the Gateway Log for other transactions, and I am at a loss if the Client has paid or not without waiting to see if it shows up on my processor's merchant acccount site.

Any help welcomed.

[yggdrasil]

30 minutes ago, nf_able said:

Hello, I have a client that's been chipping away at an invoice and have applied a payment vis 'Add Payment' tab on the invoice.

The transaction shows in the summary on the invoice and under client's 'Transactions' tab.

However, it does not show under the Gateway Log.

I use a CC processor that shows up in the Gateway Log for other transactions, and I am at a loss if the Client has paid or not without waiting to see if it shows up on my processor's merchant acccount site.

Any help welcomed.

That is how API calls work. They only do one specific thing, in your case Add Payment. You would need to do a second API call to log it using:

LogActivity - WHMCS Developer Documentation