websavers Posted September 29, 2021 Share Posted September 29, 2021 (edited) Their servers appear to be down. To bring back our WHMCS system, we had to add this to /etc/hosts: 127.0.0.1 f.licensing.whmcs.com a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com d.licensing.whmcs.com e.licensing.whmcs.com g.licensing.whmcs.com h.licensing.whmcs.com But admin is still down of course because now it just says our license is invalid. But at least the front-end is up. Including this here for anyone else experiencing licensing issues. Note that not everyone will because the software doesn't always check in with the licensing server. Don't trigger it manually today, whatever you do! Edited September 29, 2021 by websavers 0 Quote Link to comment Share on other sites More sharing options...
websavers Posted September 29, 2021 Author Share Posted September 29, 2021 (edited) Please don't tell me that having working licensing servers should be a feature request? 🤠Edited September 29, 2021 by websavers 2 Quote Link to comment Share on other sites More sharing options...
TheHackRepairGuy Posted September 29, 2021 Share Posted September 29, 2021 (edited) Verified. Licensing server at WHMCS is dead. ;( Edited September 29, 2021 by TheHackRepairGuy 0 Quote Link to comment Share on other sites More sharing options...
TheHackRepairGuy Posted September 29, 2021 Share Posted September 29, 2021 (edited) 33 minutes ago, websavers said: Their servers appear to be down. To bring back our WHMCS system, we had to add this to /etc/hosts: 127.0.0.1 f.licensing.whmcs.com a.licensing.whmcs.com b.licensing.whmcs.com c.licensing.whmcs.com d.licensing.whmcs.com e.licensing.whmcs.com g.licensing.whmcs.com h.licensing.whmcs.com But admin is still down of course because now it just says our license is invalid. But at least the front-end is up. Including this here for anyone else experiencing licensing issues. Note that not everyone will because the software doesn't always check in with the licensing server. Don't trigger it manually today, whatever you do! Thanks. That did the trick! Though client's can't log in or place orders - until WHMCS is back up.Essentially, every hosting company on this planet is down order wise until they resolve the licensing server issue. Edited September 29, 2021 by TheHackRepairGuy 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 29, 2021 Share Posted September 29, 2021 Yeah, can confirm. That's a really shitty licensing-solution. If the license server has issues, just deny _everyone_ access to everything 😅 1 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted September 29, 2021 Share Posted September 29, 2021 Ah so it's not just me having issues.  This is an utterly insane and unforgivable FAILURE on WHMCS part.   1 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 29, 2021 Share Posted September 29, 2021 7 minutes ago, ADz83 said: Ah so it's not just me having issues.  This is an utterly insane and unforgivable FAILURE on WHMCS part.   Don't worry. We're probably compensated with a price increase in 2022 😬 1 Quote Link to comment Share on other sites More sharing options...
wsa Posted September 29, 2021 Share Posted September 29, 2021 I see it working on my end fine 0 Quote Link to comment Share on other sites More sharing options...
TheHackRepairGuy Posted September 29, 2021 Share Posted September 29, 2021 1 minute ago, wsa said: I see it working on my end fine The software doesn't always check in with the licensing server. When it does... 1 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 29, 2021 Share Posted September 29, 2021 1 minute ago, wsa said: I see it working on my end fine It's because your WHMCS installation hasn't performed a license check - when it does, everything will start timing out. Don't try to force it 😄 1 Quote Link to comment Share on other sites More sharing options...
websavers Posted September 29, 2021 Author Share Posted September 29, 2021 1 minute ago, wsa said: I see it working on my end fine Don't go near the license check button (if it exists?) and with any luck they'll have their servers fixed before you ever see a problem. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted September 29, 2021 Share Posted September 29, 2021 I see my client whmcs is working also am working on they server right now and I tester my dev machine that I force it working also 0 Quote Link to comment Share on other sites More sharing options...
interservicios Posted September 29, 2021 Share Posted September 29, 2021 Hello  i had that issue but 10 minutes ago is working well 0 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted September 29, 2021 Share Posted September 29, 2021 36 minutes ago, wsa said: I see my client whmcs is working also am working on they server right now and I tester my dev machine that I force it working also  Because your WHMCS hasn't performed license check yet.   As stated above multiple times. 0 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted September 29, 2021 Share Posted September 29, 2021 48 minutes ago, DennisHermannsen said: Don't worry. We're probably compensated with a price increase in 2022 😬 I won't be as I'll likely be using different billing system by then.   I've had enough. 1 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 29, 2021 Share Posted September 29, 2021 @wsa it seems like they fixed their license servers now 🙂 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 29, 2021 Share Posted September 29, 2021 2 minutes ago, ADz83 said: I won't be as I'll likely be using different billing system by then.   I've had enough. I've been keeping an out out for Wisecp. That looks great! 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted September 29, 2021 Share Posted September 29, 2021 1 minute ago, DennisHermannsen said: @wsa it seems like they fixed their license servers now 🙂 Well I never have a problem am in all day today with no problem 🙂 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted September 29, 2021 Share Posted September 29, 2021 Absolutely ridiculous setup. It's beyond belief that something so vital is designed so moronically 0 Quote Link to comment Share on other sites More sharing options...
Bigol'tastynuggets Posted September 29, 2021 Share Posted September 29, 2021 What's most ridiculous is I'm paying a premium for this, whereas dodgy dave with his nuIIed version doesn't get taken offline when whmcs licensing fails. What a bloody joke. I'm done with whmcs and their amateur setup 0 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted September 29, 2021 Share Posted September 29, 2021 1 hour ago, wsa said: Well I never have a problem am in all day today with no problem 🙂  Do you want a medal??  The issue only arises (as been said multiple times by multiple people) on the days where the license is updated/checked, it doens't happen every second of every day. You coming here just to tell us you have not had the problem doesn't help anybody. 0 Quote Link to comment Share on other sites More sharing options...
websavers Posted September 29, 2021 Author Share Posted September 29, 2021 The issue with their licensing servers is now fixed indeed. Meanwhile their support staff have told me that the reason this was a problem for us in particular is because our system is checking for licensing more frequently than it should be. They then suggested I check my PHP environment to ensure it's working properly... yet *all* of this code that controls the frequency of their licensing checks is within their encoded PHP that I have no access to. Can't say I'm surprised that even during a systemwide licensing server outage they're happy to put at least partial blame on their customers for something that clearly has to be a problem with their own code. -1 Quote Link to comment Share on other sites More sharing options...
wsa Posted September 29, 2021 Share Posted September 29, 2021 4 minutes ago, ADz83 said:  Do you want a medal?? Am not ask of nothing 0 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted September 29, 2021 Share Posted September 29, 2021 1 hour ago, DennisHermannsen said: I've been keeping an out out for Wisecp. That looks great!  Same here. I'm currently making preps to move to WiSECP. WHMCS's price hikes over the years, them being bought by WebPros, new license fee structure as well as them spitting in the faces of many lifetime license holders made me question if I wanted to be using a software/service owned by such a company.   It was what me started at looking at other billing solutions; something I haven't done for 10 years.    1 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted September 29, 2021 Share Posted September 29, 2021 4 minutes ago, websavers said: The issue with their licensing servers is now fixed indeed. Meanwhile their support staff have told me that the reason this was a problem for us in particular is because our system is checking for licensing more frequently than it should be. They then suggested I check my PHP environment to ensure it's working properly... yet *all* of this code that controls the frequency of their licensing checks is within their encoded PHP that I have no access to. Can't say I'm surprised that even during a systemwide licensing server outage they're happy to put at least partial blame on their customers for something that clearly has to be a problem with their own code. *sigh*... We're running multiple (5) WHMCS installations from the exact same environment. Same PHP version, same PHP settings, everything is the same (except for the document root). 3 out of the 5 installations were hit with this problem while the rest was not. The WHMCS employee who responding to your ticket is an idiot. 1 Quote Link to comment Share on other sites More sharing options...
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