Customers can't remove Credit Card / Pay Methods

[cenourinha]

As far i can see, when a customer tries to pay an invoice with a Credit Card, it gets added to the account as "Default Payment Method" without any alert to the customer or checkbox so he can decide if he wants or not to use that payment method as default for automatic payments in the future.

The customer is also not able to delete that Credit Card from his account.

Can you confirm if this is correct and fix in order to allow customers to decide if they want to use the credit card for automatic payments and to allow them to remove the card?

[nmdpa3]

Experiencing same.  Thanks for posting.

[WHMCS John]

Hi @cenourinha,

The first Pay Method will be the default. If a client had two or more Pay Methods they can choose the default.

Pay Methods for Merchant Gateway modules can be deleted, as can Tokenisation Gateways which support  Remote Delete Card: https://docs.whmcs.com/Payment_Gateways#Tokenisation_Gateways

 

[cenourinha]

@WHMCS John we can't add a Pay Method automatically as default without asking the customer if he wants to use it for automatic renews in the future. The customer needs to be informed if he wants to save the Credit Card information and if he wants to use it for automatically process payments of future invoices.

Also, i can't see an option to delete the Pay Methods in the client area (i know it's available in the admin side).

[WebworksPaul]

Hi,

Did this conversation go anywhere?

I am also unable to delete pay methods from either the front end or back end.

On the front end I get the message: " Failed to delete the selected payment method. Please try again."

In the back end I get a panel showing up on the right side of the screen titled "Warning! Remote delete failed. Gateway response:  "

containing response below.

I can't find any resources online that allude to this issue. I've had a customer trying to remove the card since it started failing around the time I updated WHMCS. She's added a new one but we can't remove the old one.

Anyone having similar issues?

Paul

 

Stripe response script:

    "customer": {

        "id": "cus_BvgX50mxxxxxx",

        "object": "customer",

        "account_balance": 0,

        "address": null,

        "balance": 0,

        "created": 1512990613,

        "currency": null,

        "default_source": null,

        "delinquent": false,

        "description": "Customer for xxx xxxxxx (xxx@xxxxxxxxxx.co.uk)",

        "discount": null,

        "email": "xxx@xxxxxxxxxx.co.uk",

        "invoice_prefix": "4938966",

        "invoice_settings": {

            "custom_fields": null,

            "default_payment_method": null,

            "footer": null

        },

        "livemode": true,

        "metadata": {

            "id": "105",

            "fullName": "xxx xxxxx",

            "email": "xxx@xxxxxxxxxx.co.uk"

        },

        "name": null,

        "next_invoice_sequence": 1,

        "phone": null,

        "preferred_locales": [],

        "shipping": null,

        "sources": {

            "object": "list",

            "data": [],

            "has_more": false,

            "total_count": 0,

            "url": "\/v1\/customers\/cus_BvgX50mUECry9j\/sources"

        },

[mfoland]

I would like to bump this! @WHMCS John, is there a way to make even a class for RemoveRemotePayMethod?

[AndreaL]

Has there been a resolution to this?

Customers cannot remove old credit cards from their account....

[WHMCS John]

Hi @AndreaL.

Please ensure you've enabled the Allow Client Pay Method Removal option at Configuration > System Settings > General Settings > Security tab.

Users will then see the option to delete their Payment Method when managing them via the client area: https://docs.whmcs.com/Pay_Methods#Managing_Pay_Methods