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rahulkg

Facility to securely submit users passwords to us in ticket system like in whmcs support

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WHMCS support offers a secure password/user/URL submission on their ticketing system when you are reporting issues, we need to  offer it to our users too and to stop asking them for user/pass in plain text over the ticketing system. So if whmcs consider to develop this module in near future or can we develop from our side ? Please give us further details and suggestions for this work to be done.

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5 hours ago, rahulkg said:

WHMCS support offers a secure password/user/URL submission on their ticketing system when you are reporting issues, we need to  offer it to our users too and to stop asking them for user/pass in plain text over the ticketing system.

looking at the code in the browser, they're Support Ticket Custom Fields (albeit presented in a nice way!)...

https://docs.whmcs.com/Custom_Fields#Support_Custom_Fields

if you need these values encrypting in the database, then there are addons in the Marketplace that can do that...

the "Secure Credentials" addon's output looks very close to WHMCS own solution, so that might be a good choice - perhaps contact the developer and see if there is a trial version available.

 

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