could not find payment information when using saved CC and stipe

[PixelPaul]

Hi All,

I am seeing this very very often now from clients, when they have a saved CC with strip and they try to use it they get the error message "could not find payment information"

See attached.

Does anyone have any ideas how i could fix this? I checked their accounts and the saved CC details are there.

[wsa]

I don't have this problem with my stripe

[PixelPaul]

10 minutes ago, wsa said:

I don't have this problem with my stripe

okay, i do with mine tho.

[WHMCS ChrisD]

@PixelPaul Please try with the default six theme and Standard Theme to see if the issue still occurs then review Billing > Gateway Logs