computersolution Posted February 15, 2018 Share Posted February 15, 2018 Hi, I have update manually the whmcs to latest version of Every time I try to go to Payment Gateways, most of add products, change product, etc I get below message Oops! Something went wrong and we couldn't process your request. my config is Your PHP version 7.0.25 whmcs 7.4 Can you give me idea what can be wrong and how can I see what is broken here. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 16, 2018 Share Posted February 16, 2018 Hello @computersolution Please go to Setup > General Settings > Other and then check Display Errors & Log Errors Once done re-load the pages causing issues and check for the full error these will show, this should indicate the modules causing the issues, removing these will resolve it. Link to comment Share on other sites More sharing options...
computersolution Posted February 16, 2018 Author Share Posted February 16, 2018 Hi, thanks for asistance, I enable debug mode, and when I click payment gateways I get below message. which forces to get downgrade to php5.6 but before installation it forced me to have php 7 also Fatal error: The file /home/cmptsltncmpny/hosting.computersolutions.company/modules/gateways/myideal.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0 Oops! Something went wrong and we couldn't process your request. Please go back to the previous page and try again. Whoops\Exception\ErrorException: The file /home/cmptsltncmpny/hosting.computersolutions.company/modules/gateways/myideal.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown:0 Stack trace: #0 /home/cmptsltncmpny/hosting.computersolutions.company/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(16, 'The file /home/...', 'Unknown', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 16, 2018 Share Posted February 16, 2018 Hi @computersolution Please go ahead and remove myideal.php this module is not compatible with PHP 7 and as far as I recall has been retired, Link to comment Share on other sites More sharing options...
computersolution Posted February 16, 2018 Author Share Posted February 16, 2018 Hi Chris, thanks for reply, but another error came up. I got this error most of settings. Do you think doing a clean installation will help instead of debuging the update version. Fatal error: The file /home/cmptsltncmpny/hosting.computersolutions.company/modules/gateways/internetsecure.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0 Oops! Something went wrong and we couldn't process your request. Please go back to the previous page and try again. Whoops\Exception\ErrorException: The file /home/cmptsltncmpny/hosting.computersolutions.company/modules/gateways/internetsecure.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown:0 Stack trace: #0 /home/cmptsltncmpny/hosting.computersolutions.company/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(16, 'The file /home/...', 'Unknown', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} Link to comment Share on other sites More sharing options...
wsa Posted February 16, 2018 Share Posted February 16, 2018 that one also retired you can remove Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 17, 2018 Share Posted February 17, 2018 internetsecure.php is an old module thats no longer supported, its safe to remove that @computersolution if you do receive any other notifications for the above simply move them out of the WHMCS directory or delete them as they are likely retired, please feel free to check back here if you wanted to check if any others are safe to remove Link to comment Share on other sites More sharing options...
easyhosting Posted February 18, 2018 Share Posted February 18, 2018 You could do as i did and remove all payment gateways that you do not use Link to comment Share on other sites More sharing options...
brian! Posted February 18, 2018 Share Posted February 18, 2018 1 hour ago, easyhosting said: You could do as i did and remove all payment gateways that you do not use if you used the automatic updater, wouldn't it just put them all (the ones included in that release) back after an update ? Link to comment Share on other sites More sharing options...
easyhosting Posted February 20, 2018 Share Posted February 20, 2018 On 18/02/2018 at 11:09 PM, brian! said: if you used the automatic updater, wouldn't it just put them all (the ones included in that release) back after an update ? This is one reason i dont use the autoupdate. It was actually a WHMCS advisor in a ticket that told me to remove the ones i dont use for gateways, registrants etc. Link to comment Share on other sites More sharing options...
brian! Posted February 20, 2018 Share Posted February 20, 2018 1 minute ago, easyhosting said: This is one reason i don't use the auto-update. one of many good reasons not to. 11 minutes ago, easyhosting said: It was actually a WHMCS advisor in a ticket that told me to remove the ones i don't use for gateways, registrants etc. recently or before the days of the auto updater? Link to comment Share on other sites More sharing options...
easyhosting Posted February 20, 2018 Share Posted February 20, 2018 3 hours ago, brian! said: one of many good reasons not to. recently or before the days of the auto updater? after the auto updater was introduced as he told me not to use the updater as it will add them back Link to comment Share on other sites More sharing options...
wsa Posted February 20, 2018 Share Posted February 20, 2018 Same with me I dont use ths auto update. it more work you need to do. I like my Manual Link to comment Share on other sites More sharing options...
DougK94 Posted February 21, 2018 Share Posted February 21, 2018 What I found is happening is that there are old gateways, registrars, and servers that are no longer supported or included in the new version that are left behind after an update after either a manual or automatic upgrade. Easiest is to compare the new version (or release notes for the new version) to the existing version. This also happens with widgets. These old files are usually encrypted with an old version of Ioncube and this will throw the "oops" message. Link to comment Share on other sites More sharing options...
computersolution Posted February 21, 2018 Author Share Posted February 21, 2018 Hi, I have to do manual update as from ver6 to ver7 there wasnt automatic update. I had to upload via ftp then run update the best solution so far I found, delete everything and re-install from scratch with new DB which is done and working fine. thanks for you responses. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 26, 2018 Share Posted February 26, 2018 On 21/02/2018 at 3:23 PM, DougK94 said: What I found is happening is that there are old gateways, registrars, and servers that are no longer supported or included in the new version that are left behind after an update after either a manual or automatic upgrade. Easiest is to compare the new version (or release notes for the new version) to the existing version. This also happens with widgets. These old files are usually encrypted with an old version of Ioncube and this will throw the "oops" message. Theres not a list, but if you look at the dates of the files in the modules & gateways you can see the files that haven't been updated in a while those are usually safe to delete Link to comment Share on other sites More sharing options...
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