.net.au domains not allowing registration ENOM

[battles]

I cant seem to get .net.au domains to show up to allow registration with ENOM. I've added it to Domains/pricing but it's not appearing in the client area, nor can you register it.

 

Any ideas?

 

TIA

[WHMCS ChrisD]

Hey there battles,

 

Thanks for getting in touch.

 

Do you see any errors when searching for a .net.au domain name?

[battles]

Hi Chris,

 

Thanks. From the client side - after tying to register for a .net.au it says xxxxxxx.net.au is not available. Congratulations xxxxxxxx.com is available.

 

From my Enom reseller side, whats interesting is I don see that extension on my huge price list either. I can however register for one. Seems weird since I can register .com.au

[battles]

Enom support is non-existent. Any have any other suggestions. This is so weird.

[WHMCS ChrisD]

Hey Battles,

 

Thanks for your reply.

 

Could you please check your Module Log located under Utilities > Log > Module Log and check what is shown around the time the eNOM Lookup is executed, if the logs are disabled please enable and then query a .net.au domain

[battles]

Check Request:

uid=*********&pw=****************************************&sld=ototototsdf&TLDList=com%2Corg%2Cnet%2Cinfo&command=check&IncludePrice=1&Engine=WHMCS7.2&

 

Check Response:

;URL Interface

;Machine is SJL0VWAPI04

;Encoding Type is utf-8

Domain1=ototototsdf.com

RRPCode1=210

RRPText1=Domain available

Domain2=ototototsdf.org

RRPCode2=210

RRPText2=Domain available

Domain3=ototototsdf.net

RRPCode3=210

RRPText3=Domain available

Domain4=ototototsdf.info

RRPCode4=210

RRPText4=Domain available

DomainCount=4

Command=CHECK

APIType=API.NET

Language=eng

ErrCount=0

ResponseCount=0

MinPeriod=1

MaxPeriod=10

Server=sjl0vwapi04

Site=eNom

IsLockable=

IsRealTimeTLD=

TimeDifference=+0.00

ExecTime=0.726

Done=true

TrackingKey=7d715bff-cedf-44a5-819e-137c82793bd7

RequestDateTime=7/23/2017 3:25:20 PM

 

uid=*********&pw=****************************************&SearchTerm=ototototsdf&OnlyTldList=com%2Corg%2Cnet%2Cinfo%2Cbiz%2Cco%2Cus%2Ccom.au%2Crocks%2Cca&ExclueTldList=&MaxResults=25&SpinType=0&Adult=False&AllGA=True&command=GetNameSuggestions&IncludePrice=1&Engine=WHMCS7.2&

 

;URL Interface

;Machine is SJL0VWAPI01

;Encoding Type is utf-8

score1=0.11

tld1=rocks

sld1=OTotoTotSdf

in_ga1=true

idn1=false

premium1=false

price1=0

score2=0.05

tld2=rocks

sld2=O-Toto-Tot-Sdf

in_ga2=true

idn2=false

premium2=false

price2=0

score3=0.02

tld3=rocks

sld3=OTotoTotSdfs

in_ga3=true

idn3=false

premium3=false

price3=0

score4=0.01

tld4=rocks

sld4=OTotoAddSdf

in_ga4=true

idn4=false

premium4=false

price4=0

score5=0.01

tld5=rocks

sld5=AllOTotoTotSdf

in_ga5=true

idn5=false

premium5=false

price5=0

score6=0.01

tld6=rocks

sld6=OTotoChildSdf

in_ga6=true

idn6=false

premium6=false

price6=0

score7=0.01

tld7=rocks

sld7=OTotoInfantSdf

in_ga7=true

idn7=false

premium7=false

price7=0

score8=0.01

tld8=rocks

sld8=O-Toto-Tot-Sdfs

in_ga8=true

idn8=false

premium8=false

price8=0

score9=0.01

tld9=rocks

sld9=OTotoTotSdfOnline

in_ga9=true

idn9=false

premium9=false

price9=0

score10=0.01

tld10=rocks

sld10=O-Toto-Add-Sdf

in_ga10=true

idn10=false

premium10=false

price10=0

score11=0.01

tld11=rocks

sld11=All-O-Toto-Tot-Sdf

in_ga11=true

idn11=false

premium11=false

price11=0

score12=0.01

tld12=rocks

sld12=OTotoAddSdfs

in_ga12=true

idn12=false

premium12=false

price12=0

score13=0

tld13=rocks

sld13=O-Toto-Child-Sdf

in_ga13=true

idn13=false

premium13=false

price13=0

score14=0

tld14=rocks

sld14=OTotoChildSdfs

in_ga14=true

idn14=false

premium14=false

price14=0

score15=0

tld15=rocks

sld15=AllOTotoTotSdfs

in_ga15=true

idn15=false

premium15=false

price15=0

score16=0

tld16=com

sld16=OTotoTotSdf

in_ga16=true

idn16=false

premium16=false

price16=0

score17=0

tld17=org

sld17=OTotoTotSdf

in_ga17=true

idn17=false

premium17=false

price17=0

score18=0

tld18=net

sld18=OTotoTotSdf

in_ga18=true

idn18=false

premium18=false

price18=0

score19=0

tld19=com

sld19=O-Toto-Tot-Sdf

in_ga19=true

idn19=false

premium19=false

price19=0

score20=0

tld20=org

sld20=O-Toto-Tot-Sdf

in_ga20=true

idn20=false

premium20=false

price20=0

score21=0

tld21=net

sld21=O-Toto-Tot-Sdf

in_ga21=true

idn21=false

premium21=false

price21=0

score22=0

tld22=com

sld22=OTotoTotSdfs

in_ga22=true

idn22=false

premium22=false

price22=0

score23=0

tld23=org

sld23=OTotoTotSdfs

in_ga23=true

idn23=false

premium23=false

price23=0

score24=0

tld24=net

sld24=OTotoTotSdfs

in_ga24=true

idn24=false

premium24=false

price24=0

score25=0

tld25=com

sld25=OTotoAddSdf

in_ga25=true

idn25=false

premium25=false

price25=0

DomainSuggestionCount=25

Command=GETNAMESUGGESTIONS

APIType=API.NET

Language=eng

ErrCount=0

ResponseCount=0

MinPeriod=1

MaxPeriod=10

Server=sjl0vwapi01

Site=eNom

IsLockable=

IsRealTimeTLD=

TimeDifference=+0.00

ExecTime=0.328

Done=true

TrackingKey=515b1615-c74d-43a8-97f4-3f0c54ff159d

RequestDateTime=7/23/2017 3:25:20 PM

 

 

uid=*********&pw=****************************************&sld=ototototsdf&TLDList=com&command=check&IncludePrice=1&Engine=WHMCS7.2&

 

;URL Interface

;Machine is SJL0VWAPI08

;Encoding Type is utf-8

Domain1=ototototsdf.com

RRPCode1=210

RRPText1=Domain available

DomainCount=1

Command=CHECK

APIType=API.NET

Language=eng

ErrCount=0

ResponseCount=0

MinPeriod=1

MaxPeriod=10

Server=sjl0vwapi08

Site=eNom

IsLockable=

IsRealTimeTLD=

TimeDifference=+0.00

ExecTime=0.306

Done=true

TrackingKey=1df38e18-0342-41b4-b366-311e0bc59544

RequestDateTime=7/23/2017 3:25:20 PM

[battles]

I finally got through to ENOM who tell me this is a WHMCS setting. Not ENOM. I certainly hope so since I just spent an hour on hold.

 

TIA

[brian!]

I finally got through to ENOM who tell me this is a WHMCS setting. Not ENOM. I certainly hope so since I just spent an hour on hold.

and so the tennis begins!

 

have you opened a ticket directly with Support about this? if he's on Auckland time, I suspect Chris will be tucked up in bed for the next few hours...

[battles]

LOL I will open a ticket. Thanks Brian!(!)

[brian!]

LOL I will open a ticket. Thanks Brian!(!)

In practice, Chris will probably be up and back here before you get a reply from Support... but it at least gets you in the queue.

[battles]

Great, I submitted a ticket. Just had another client want to register a different TLD and was unable, so it will be great to get to the bottom of this for sure

 

Thanks as always brian!

[brian!]

as a temporary fix, would it be an option to switch back to Standard_Whois ?

[WHMCS ChrisD]

Hey Battles,

 

Whats your Ticket ID?

[battles]

Hi Chris, thanks for following it up: RNP-602141

 

I think this has been resolved! Rather embarrassed as I believe I was entering in pricing in the incorrect area instead of entering it in "open" pricing area.

 

I'm still unsure of the pricing on that big pricing list on my account settings on the enom side, but I think that's a separate issue.

 

Thanks kindly for all the help.

[WHMCS ChrisD]

Hi Chris, thanks for following it up: RNP-602141

 

I think this has been resolved! Rather embarrassed as I believe I was entering in pricing in the incorrect area instead of entering it in "open" pricing area.

 

I'm still unsure of the pricing on that big pricing list on my account settings on the enom side, but I think that's a separate issue.

 

Thanks kindly for all the help.

 

Glad to hear you got this sorted!

 

The eNom price list in their accounts don't interact back into WHMCS