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Autorelease and Open Ticket


CavalloComm

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We are attempting for the first time to use the Autorelease module on a "service" product, in turn to open a ticket. Is there any way to actually make it state more information in the ticket as to what actually was ordered?

 

As of now, the subject just says "Service Provisioned" and the content is "Service ID # XXX was just auto provisioned"

 

Is there a way to have it contain more info than this? Like what the product was or something to that effect? Has anyone done this?

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