JackRabbit Posted September 21, 2016 Share Posted September 21, 2016 I'm having a huge problem with people setting up a subscription when buying hosting. about half of them are paying again when they get an invoice reminder and I'm sending refunds back like crazy which are costing me fees in paypal. There is no need for an invoice reminder for active subscriptions, how can I disable this only for active subscriptions? I'd like to keep sending invoice reminders for people without active subscriptions and overdue subscriptions so they're reminded to pay manually. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 21, 2016 Share Posted September 21, 2016 would changing the email template wording be an option - as detailed in the thread below? https://forum.whmcs.com/showthread.php?83774-how-to-disable-invoice-due-reminders-for-automatic-charge-subscriptions&p=356003#post356003 other than that, you'll be looking at writing an action hook to intercept the applicable emails before they're sent. 0 Quote Link to comment Share on other sites More sharing options...
JackRabbit Posted September 21, 2016 Author Share Posted September 21, 2016 Hi there Brian, Yes, I've made these adjustments in my email templates. I saw this right after I posted this thread and I think this will work just fine. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
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