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JackRabbit

Disable invoice reminders only on active subscriptions

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I'm having a huge problem with people setting up a subscription when buying hosting. about half of them are paying again when they get an invoice reminder and I'm sending refunds back like crazy which are costing me fees in paypal.

 

There is no need for an invoice reminder for active subscriptions, how can I disable this only for active subscriptions?

 

I'd like to keep sending invoice reminders for people without active subscriptions and overdue subscriptions so they're reminded to pay manually.

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would changing the email template wording be an option - as detailed in the thread below?

 

https://forum.whmcs.com/showthread.php?83774-how-to-disable-invoice-due-reminders-for-automatic-charge-subscriptions&p=356003#post356003

 

other than that, you'll be looking at writing an action hook to intercept the applicable emails before they're sent.

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Hi there Brian,

 

Yes, I've made these adjustments in my email templates. I saw this right after I posted this thread and I think this will work just fine.

 

Thanks!

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