LeonardChallis Posted April 18, 2016 Share Posted April 18, 2016 One of our customers if getting the error "Remote Transaction Failure. Please Contact Support." when trying to add a credit card to their account. The weird thing is, though, that this isn't happening to anyone else. And it's not just their own card - we've tried adding a card to the account that we've successfully added to a couple of other accounts, but it doesn't work on there either. I've been trying to diff data from tblaccounts and tblclients to compare these accounts but nothing obvious has sprung up. All the searching I've done on the matter seems to bring up people with the error for all clients, but ours is specific to one client. Can anyone point me in the right direction please? Many thanks. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 18, 2016 Share Posted April 18, 2016 do you have any records under Admin Area -> Billing -> Gateway Log 0 Quote Link to comment Share on other sites More sharing options...
LeonardChallis Posted April 18, 2016 Author Share Posted April 18, 2016 (edited) Yes, here is what I found: UserID => 5 exception 'Braintree_Exception_NotFound' in /home/web/public_html/modules/gateways/braintree/lib/Braintree/Util.php:59 Stack trace: #0 /home/web/public_html/modules/gateways/braintree/lib/Braintree/Http.php(48): Braintree_Util::throwStatusCodeException(404) #1 /home/web/public_html/modules/gateways/braintree/lib/Braintree/PaymentMethod.php(153): Braintree_Http::put('/payment_method...', Array) #2 /home/web/public_html/modules/gateways/braintree/lib/Braintree/PaymentMethod.php(61): Braintree_PaymentMethod::_doUpdate('/payment_method...', Array) #3 /home/web/public_html/modules/gateways/braintree.php(309): Braintree_PaymentMethod::update(NULL, Array) #4 /home/web/public_html/includes/ccfunctions.php(0): braintree_storeremote(Array) #5 /home/web/public_html/clientarea.php(0): updateCCDetails() #6 {main} Edited April 18, 2016 by LeonardChallis remove emoticons 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 18, 2016 Share Posted April 18, 2016 UserID => 5 is that your client ID? 0 Quote Link to comment Share on other sites More sharing options...
LeonardChallis Posted April 18, 2016 Author Share Posted April 18, 2016 is that your client ID? That's the user ID of the user who cannot update their credit card - the only user (we've found) that cannot update it. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 18, 2016 Share Posted April 18, 2016 it may be better to contact the module author to investigate this for you, provide him with this log record info will help too 0 Quote Link to comment Share on other sites More sharing options...
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