Xarcell Posted February 10, 2015 Share Posted February 10, 2015 WHMCS 5.3.7 I noticed today after asking a client when he may pay his bill to avoid suspension that he actually did already paid it. I can confirm this via paypal receipt and the invoice number, but shows as unpaid in WHMCS. Then I noticed that there invoices missing altogether(3 in the past year). Any idea as to what caused this and how to fix it? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted February 10, 2015 Share Posted February 10, 2015 well first you need to know what the problem exactly is, first thing is to contact WHMCS support so they can inverstigate i think they may face such thing before! also check the Gateway Log for errors: Admin Area > Billing > Gateway Log 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 11, 2015 WHMCS Support Manager Share Posted February 11, 2015 Hi, Please ensure that your PayPal account is configured per the documentation: http://docs.whmcs.com/PayPal#Instant_Payment_Notification_.28IPN.29 0 Quote Link to comment Share on other sites More sharing options...
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