websavers Posted December 19, 2014 Share Posted December 19, 2014 My only options for changing the ticket status are: Answered On hold In progress We often use ticket statuses like "requires customer feedback" which is extremely important to ensure they're not all marked "answered" upon reply. This means we basically can't use iWHMCS to respond to tickets. Tapping on the current status of a ticket should allow me to change the status. Also, there should be a ticket status selection when replying to a ticket. Link to comment Share on other sites More sharing options...
Infopro Posted December 19, 2014 Share Posted December 19, 2014 Where are you setting up custom status options for tickets? Link to comment Share on other sites More sharing options...
websavers Posted December 22, 2014 Author Share Posted December 22, 2014 Where are you setting up custom status options for tickets? This is done in WHMCS (Desktop admin) under Setup > Support > Ticket Statuses Link to comment Share on other sites More sharing options...
Infopro Posted December 22, 2014 Share Posted December 22, 2014 Indeed. This sounds like a nice idea for a Feature Request to extend this functionality. Link to comment Share on other sites More sharing options...
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