[not a bug] [iWHMCS] unable to change ticket status to custom statuses

[websavers]

My only options for changing the ticket status are:

 

Answered

On hold

In progress

 

We often use ticket statuses like "requires customer feedback" which is extremely important to ensure they're not all marked "answered" upon reply.

 

This means we basically can't use iWHMCS to respond to tickets.

 

Tapping on the current status of a ticket should allow me to change the status.

 

Also, there should be a ticket status selection when replying to a ticket.

[Infopro]

Where are you setting up custom status options for tickets?

[websavers]

Where are you setting up custom status options for tickets?

 

This is done in WHMCS (Desktop admin) under Setup > Support > Ticket Statuses

[Infopro]

Indeed. This sounds like a nice idea for a Feature Request to extend this functionality.