Recurring Invoices Not Being Generated

[epretorious]

We're new to WHMCS and only have a few customers in the system. One of the customers is a month-to-month Web hosting customer. The customer received the initial invoice when the customer account was created but has not received an invoice since then.

 

• I've viewed the customer order (Orders -> [Order Number]) and verified that the Billing Cycle for item is listed as a "Monthly".
  
• I've viewed the product pricing (Setup -> Pricing/Serivces -> [service Name] -> Pricing) and verified that the product is configured as a Recurring Payment Type and that the price is set correctly.
  
• I've verified that the Product appears in the list of the Client's Products/Services (Clients -> [Client Name: Products/Services Table]); that the product Status is "Active"; that the product's billing cycle is shown as "Monthly", and; that the products Next Due Date has pased.

But there are no subsequent invoices in the customer's list of invoices.

 

What am I overlooking?

[epretorious]

I've also verified that...

 

• There are no unpaid invoices (Billing: Invoices: Unpaid).
  
• There are no overdue invoices (Billing: Invoices: Overdue).
  
• There are no uninvoiced items (Billing: Billable Items: Uninvoiced Items)

[imaticon]

Hi,

 

Have you set up the daily cron job? The daily cron does execute automation task as per your settings in Setup -> Automation Settings.

 

Without the daily cron, no invoices will be created.

 

http://docs.whmcs.com/Crons

 

Regards,

Marco

[epretorious]

Have you set up the daily cron job? The daily cron does execute automation task as per your settings in Setup -> Automation Settings.

 

Without the daily cron, no invoices will be created.

 

http://docs.whmcs.com/Crons

 

Thanks, Marco:

 

That fixed the problem.

[imaticon]

No problem, you're welcome Eric

[epretorious]

Have you set up the daily cron job? The daily cron does execute automation task as per your settings in Setup -> Automation Settings. Without the daily cron, no invoices will be created.

 

Hey, Marco:

 

The documentation only discusses the /home/user/whmcs/admin/cron.php script. Are there others that should be executed regularly? e.g.,

 

[root@www ~]# find  /var/www/vhosts/example.com/httpdocs/ -name 'cron*'
/var/www/vhosts/example.com/httpdocs/wordpress_3/wp-includes/cron.php
/var/www/vhosts/example.com/httpdocs/whmcs/admin/cron.php
/var/www/vhosts/example.com/httpdocs/whmcs/crons

[root@www ~]# ll /var/www/vhosts/example.com/httpdocs/whmcs/crons/
total 20
-rw-r--r-- 1 root root    91 Nov 21 03:09 config.php
-rw-r--r-- 1 root root 15662 Nov 21 03:09 domainsync.php

Edited December 12, 2013 by epretorious

[imaticon]

Hi,

 

Yes, there are two. The daily cron which I think it is clear at this point and the domainsync cron:

 

http://docs.whmcs.com/Domains_Tab#Domain_Sync_Enabled

 

Regards,

Marco

[epretorious]

Yes, there are two. The daily cron which I think it is clear at this point and the domainsync cron:

 

http://docs.whmcs.com/Domains_Tab#Domain_Sync_Enabled

 

Thanks, Marco!