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Recurring Invoices Not Being Generated


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We're new to WHMCS and only have a few customers in the system. One of the customers is a month-to-month Web hosting customer. The customer received the initial invoice when the customer account was created but has not received an invoice since then.


  • I've viewed the customer order (Orders -> [Order Number]) and verified that the Billing Cycle for item is listed as a "Monthly".
  • I've viewed the product pricing (Setup -> Pricing/Serivces -> [service Name] -> Pricing) and verified that the product is configured as a Recurring Payment Type and that the price is set correctly.
  • I've verified that the Product appears in the list of the Client's Products/Services (Clients -> [Client Name: Products/Services Table]); that the product Status is "Active"; that the product's billing cycle is shown as "Monthly", and; that the products Next Due Date has pased.

But there are no subsequent invoices in the customer's list of invoices.


What am I overlooking?

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  • 3 months later...
Have you set up the daily cron job? The daily cron does execute automation task as per your settings in Setup -> Automation Settings. Without the daily cron, no invoices will be created.


Hey, Marco:


The documentation only discusses the /home/user/whmcs/admin/cron.php script. Are there others that should be executed regularly? e.g.,


[root@www ~]# find  /var/www/vhosts/example.com/httpdocs/ -name 'cron*'

[root@www ~]# ll /var/www/vhosts/example.com/httpdocs/whmcs/crons/
total 20
-rw-r--r-- 1 root root    91 Nov 21 03:09 config.php
-rw-r--r-- 1 root root 15662 Nov 21 03:09 domainsync.php

Edited by epretorious
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