C Powell Posted August 3, 2009 Share Posted August 3, 2009 Which do you think is best? I notice on some sites that they offer both... but what's the point in that... I'm not sure whether to offer one or the other or just offer both 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted August 4, 2009 Share Posted August 4, 2009 I say offer both, though the trial doesn't have to be 14 days, it could be 7 or so as that's more than enough for someone to get a feel of what they're getting 0 Quote Link to comment Share on other sites More sharing options...
C Powell Posted August 4, 2009 Author Share Posted August 4, 2009 I changed it from 14 days to 7 days. 0 Quote Link to comment Share on other sites More sharing options...
Kinder Posted August 4, 2009 Share Posted August 4, 2009 I think that offering a free trial is a very stupid idea, unless it is a product. But that is just be:). Thanks. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 4, 2009 Share Posted August 4, 2009 offering a free trial is not stupid, it can increase your client base. you may get a small business who is only after a simple hosting package and a free trial does not bother him and he just takes one of your hosting packages, but you may get a large business, who does not know you from adam, but sees that one of your hosting plans is ideal for their business, but do not want to commit as they dont know anything about your system or support, this is when a free trail works, you offer the large business a free trail, so they can test your system and support. I would suggest that if you have anyone on a free trail you bend over backwards if they need help or support as it is these that are not sure if your service is for them, so you need to pursuade them that you offer an excellent service. A large business/company is more likely to sign up with you if they can trial your services first. We have 2 domains that we use just for trial accounts, so if we get a request for a trial we set up one of these domains with a trial period of 7 days, and give all the account detail to the client and then after 7 days we ask the client if he liked our service and if he decides to set up a full account with us we will if required move any files to the clients account and delete the package attached to the trial domain 0 Quote Link to comment Share on other sites More sharing options...
C Powell Posted August 4, 2009 Author Share Posted August 4, 2009 I'm with easyhosting on this one. Btw i was using the Free Trial Addon Module http://forum.whmcs.com/showthread.php?t=21681 which is more automatic. It works really well. 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted August 4, 2009 Share Posted August 4, 2009 I'm with easyhosting on this one. Btw i was using the Free Trial Addon Module http://forum.whmcs.com/showthread.php?t=21681 which is more automatic. It works really well. Thanks for the compliment. I designed it to be as automatic as possible 0 Quote Link to comment Share on other sites More sharing options...
MasterHost Posted September 27, 2009 Share Posted September 27, 2009 I agree free trials and money back guarantees are a must your in this to earn the trust of a person that does not know you. you have to give incentives. However, I disagree with the comment about your trial customers being the ones that you should provide best support for. Yes you have a valid point they are unsure of your service. lets say you have free accounts? do they rank any less than your paying customers? and do your trial customers rank higher than existing customers? I give you one answer.. if you rate your customers in groups like that, get out now because you will fail. EVERY customer is important. it does not matter if your selling ice to eskimos sweets to kids or hosting to corporations. they are all equally important in their own right and deserve nothing but your best level of support and service. sorry for the offtopic post, it was brought up though 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted October 29, 2009 Share Posted October 29, 2009 I agree free trials and money back guarantees are a must your in this to earn the trust of a person that does not know you. you have to give incentives. However, I disagree with the comment about your trial customers being the ones that you should provide best support for. Yes you have a valid point they are unsure of your service. lets say you have free accounts? do they rank any less than your paying customers? and do your trial customers rank higher than existing customers? I give you one answer.. if you rate your customers in groups like that, get out now because you will fail. EVERY customer is important. it does not matter if your selling ice to eskimos sweets to kids or hosting to corporations. they are all equally important in their own right and deserve nothing but your best level of support and service. sorry for the offtopic post, it was brought up though Yes every customer is important. you should always rate your paying clients higher than free trial customers, but a company taking a free trial is a potentail paying customer, so you need to offer them quick responses to queries and good customer service, if your service to these are not good enough after the free trial they are most likely to leave and not take out a paid plan. you can guarantee that 9/10 clients sending a support ticket will rate the ticket as high, what i do if i have more than 1 ticket arrive i will look at all tickets to see which i think is priority it could be a paid client or a trial client, to me they are all valuable clients. 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted October 30, 2009 Share Posted October 30, 2009 From a marketing perspective you always want to offer a money back guarantee... its about removing the risk factor for the customer. I've done some pretty extreme guarantees and they have proven to increase conversion by a lot, things like even offering to pay the customer for wasting their time if they are not happy with your product/service. It adds more credibility to your product or service and makes them feel more comfortable. Of course you will always get the few people that try to take advantage of you and are unreasonable but the benefits of a solid guarantee far out weight the cons. 0 Quote Link to comment Share on other sites More sharing options...
e[X]treme[Z] Posted November 2, 2009 Share Posted November 2, 2009 How do I set up free trials account in WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 2, 2009 WHMCS Support Manager Share Posted November 2, 2009 Use the free trial addons available in the community addons section. 0 Quote Link to comment Share on other sites More sharing options...
dakman Posted November 5, 2009 Share Posted November 5, 2009 There are two trial add-ons in the community addons section.. Official Free Trials Mod and Free Trials Addon... whats the difference?? What one is better? Is the free trial feature already native in the newer version of WHMCS or does it still need an addon? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 5, 2009 WHMCS Support Manager Share Posted November 5, 2009 Once was written by us, one was written by a user. 0 Quote Link to comment Share on other sites More sharing options...
The-Webways Posted January 5, 2010 Share Posted January 5, 2010 John: just a question does it send the free trial user a invoice or anything? So they come to the end of there trial it sends them an email deactivates there account? does it give them an option to upgrade easily so there is no deleting of files they can jsut click upgrade and its BANG auto setup and away they go? Sorry for the questions just want to know what it does really. Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 5, 2010 WHMCS Support Manager Share Posted January 5, 2010 The official mod just terminates the product and sends an email. It doesn't generate an invoice or allow them to upgrade to a paid product afterwards. 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted January 6, 2010 Share Posted January 6, 2010 John: just a question does it send the free trial user a invoice or anything? So they come to the end of there trial it sends them an email deactivates there account? does it give them an option to upgrade easily so there is no deleting of files they can jsut click upgrade and its BANG auto setup and away they go? Sorry for the questions just want to know what it does really. Thanks It will send a $0.00 invoice if you set it up using my addon. The trial product (if configured properly) will allow an upgrade path from the trial package to a paid service and it's done. 0 Quote Link to comment Share on other sites More sharing options...
grodt$ Posted August 9, 2010 Share Posted August 9, 2010 I know it doesn't say it but does it require that I use a cron job? http://www.whmcs.com/members/communityaddons.php?action=viewmod&id=49 0 Quote Link to comment Share on other sites More sharing options...
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