gurumani Posted August 1, 2009 Author Share Posted August 1, 2009 We have also updated our demo script. Please visit http://www.gurumaniacs.net/simplifylive/index.php?option=com_content&task=view&id=13&Itemid=2 to find out how to access the demo! Link to comment Share on other sites More sharing options...
redrat Posted August 1, 2009 Share Posted August 1, 2009 (edited) As with the previous version I still get a blank operator console: This is using FF & IE. Any idea why this is? Edited August 1, 2009 by redrat Link to comment Share on other sites More sharing options...
Impact-John Posted August 1, 2009 Share Posted August 1, 2009 as do i with that same image but i also get it so that the boxes are soooo big when you have a chat ongoing that i cant even see the type textarea or the enter button at all may need to look into that one as well Link to comment Share on other sites More sharing options...
gurumani Posted August 1, 2009 Author Share Posted August 1, 2009 As with the previous version I still get a blank operator console: This is using FF & IE. Any idea why this is? Is this before or after a approved chat request? Link to comment Share on other sites More sharing options...
gurumani Posted August 1, 2009 Author Share Posted August 1, 2009 as do i with that same image but i also get it so that the boxes are soooo big when you have a chat ongoing that i cant even see the type textarea or the enter button at all may need to look into that one as well What is your screen res? Link to comment Share on other sites More sharing options...
EasyWHMCS Posted August 1, 2009 Share Posted August 1, 2009 Thats how its ment to be, i've tested v1.2 and when you get a chat request come though it will give you a accept chat or decline above that Link to comment Share on other sites More sharing options...
minadreapta Posted August 1, 2009 Share Posted August 1, 2009 i never managed to get this working out of the box. the client window keeps asking for the name and text (chat request) and never gets to the real chat part. are there any settings i should do that are not mentioned in the installation instructions? any help would be appreciated. Link to comment Share on other sites More sharing options...
gurumani Posted August 1, 2009 Author Share Posted August 1, 2009 i never managed to get this working out of the box.the client window keeps asking for the name and text (chat request) and never gets to the real chat part. are there any settings i should do that are not mentioned in the installation instructions? any help would be appreciated. Have you opened a support ticket with us yet? If not please open one and we can better assist you. Link to comment Share on other sites More sharing options...
minadreapta Posted August 1, 2009 Share Posted August 1, 2009 yes i have several hours ago LE: i've just seen you've replied to the ticket but i haven't received an email. Link to comment Share on other sites More sharing options...
gurumani Posted August 1, 2009 Author Share Posted August 1, 2009 yes i have several hours ago I just responded to your ticket, thanks! Link to comment Share on other sites More sharing options...
minadreapta Posted August 1, 2009 Share Posted August 1, 2009 the problem was solved using tickets, very quick and very responsive. keep up the good work Justin. Thanks. Link to comment Share on other sites More sharing options...
gurumani Posted August 1, 2009 Author Share Posted August 1, 2009 the problem was solved using tickets, very quick and very responsive.keep up the good work Justin. Thanks. Your very welcome! Need any more help, just let us know! Link to comment Share on other sites More sharing options...
cmo Posted August 2, 2009 Share Posted August 2, 2009 This looks very promising project. Does this log all the chat conversation? I am the admin and would like to monitor how my staff deals with my clients and potential clients. Link to comment Share on other sites More sharing options...
gurumani Posted August 2, 2009 Author Share Posted August 2, 2009 This looks very promising project. Does this log all the chat conversation? I am the admin and would like to monitor how my staff deals with my clients and potential clients. We do store the chat conversation. But there is no transcript feature yet. But there will be in version 1.3 Link to comment Share on other sites More sharing options...
gurumani Posted August 3, 2009 Author Share Posted August 3, 2009 (edited) Dear WHMCS users, I have been working hard on the live support chat system. Ive been working on it day and night. I wanted to share the new designs with everyone for the operator console and visitor chat screen. Operator Console Click image to view larger image Visitor Chat Screen Click image to view larger image Don't forget you can check out what features are being added into the live support system at http://gurumaniacs.net/simplifylive/index.php?option=com_content&task=view&id=14&Itemid=2 Edited August 3, 2009 by gurumani Link to comment Share on other sites More sharing options...
Kinder Posted August 3, 2009 Share Posted August 3, 2009 Hi, Just wanted to say great work on the design. The new design looks very professional. Can't wait till it comes out. Thanks. Link to comment Share on other sites More sharing options...
danield Posted August 3, 2009 Share Posted August 3, 2009 This looks great! Also why do you say WHMCS live chat addon? How is it connected with WHMCS? Is this free? Link to comment Share on other sites More sharing options...
danield Posted August 3, 2009 Share Posted August 3, 2009 Just looked around and answered my questions. This works inside of WHMCS pretty cool Link to comment Share on other sites More sharing options...
gurumani Posted August 3, 2009 Author Share Posted August 3, 2009 This looks great! Also why do you say WHMCS live chat addon? How is it connected with WHMCS? Is this free? It's not free. $30 one time fee. Link to comment Share on other sites More sharing options...
EasyWHMCS Posted August 3, 2009 Share Posted August 3, 2009 New designs and features makes it look a hell of alot better and will be easyer to use A* nice work keep it up Link to comment Share on other sites More sharing options...
DedicatedPros Posted August 3, 2009 Share Posted August 3, 2009 I agree, looks freaking amazing, very nice work Link to comment Share on other sites More sharing options...
gurumani Posted August 3, 2009 Author Share Posted August 3, 2009 I agree, looks freaking amazing, very nice work Thanks DedicatedPros! Link to comment Share on other sites More sharing options...
C Powell Posted August 3, 2009 Share Posted August 3, 2009 This looks very promising and at a good price too... shame the forum addon isn't around the same price as i might be tempted to by that too Link to comment Share on other sites More sharing options...
aXeR Posted August 3, 2009 Share Posted August 3, 2009 Subscribing to the thread, am interested to see how this turns out Link to comment Share on other sites More sharing options...
dkent Posted August 5, 2009 Share Posted August 5, 2009 It's rather basic. Things like this should normally be Java or Flash based. They work far better. Link to comment Share on other sites More sharing options...
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