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assign multiple emails to one support department


FiFtHeLeMeNt

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  • 4 weeks later...

i to have this issue.

emailing to the pop account creates a ticket but emailing to a address that is forwarded to that pop account in cpanel just deletes the email and shows up in the logs as "department not found"

 

How do i do this, other than create multiple support departments that are duplicates of each other.

 

 

thanks

Ian

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  • 2 months later...

I dont recommend doing what decor said, what you can do instead is setup your second email (email2@mysite2.com) and set it to forward all emails too (email@mysite.com).

 

Having duplicates of the same department could be confusing to your clients.

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I dont recommend doing what decor said, what you can do instead is setup your second email (email2@mysite2.com) and set it to forward all emails too (email@mysite.com).

 

Having duplicates of the same department could be confusing to your clients.

 

Exactly what I was going to suggest as we use this now!

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  • 3 months later...

This doesn't work for me. I have info@domain.com forwarded to sales@domain.com and another info@domain2.com forwarded to info@domain.com, so:

info@domain.com -> sales@domain.com -> Sales department

info@domain2.com -> info@domain.com -> sales@domain.com -> Sales department

 

(Directadmin)

 

Unfortunately, I'm having the error "Department not found"...

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i to have this issue.

emailing to the pop account creates a ticket but emailing to a address that is forwarded to that pop account in cpanel just deletes the email and shows up in the logs as "department not found"

 

How do i do this, other than create multiple support departments that are duplicates of each other.

 

 

thanks

Ian

 

Hang on what i said was this does not work, as it doesn't , now what others suggest is what does not work or does it work on v4.1? as it does not on v4.0?

thanks

Ian

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This doesn't work for me. I have info@domain.com forwarded to sales@domain.com and another info@domain2.com forwarded to info@domain.com, so:

info@domain.com -> sales@domain.com -> Sales department

info@domain2.com -> info@domain.com -> sales@domain.com -> Sales department

 

(Directadmin)

 

Unfortunately, I'm having the error "Department not found"...

 

Since I cannot edit my previous post I'd like to add that I'm using the latest stable version, 4.0, and email piping.

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Why not just create two different departments and hide one of them?

 

That's what I have done, and works.

 

Setup 2 departments which are identical (ie support & support), set the email for one as support@domain1.com, and the other as support@domain2.com, and set this one as hidden.

 

Then set the piping/pop for support@domain1.com and set support@domain2.com to forward to support@domain1.com

 

I have found that this is the way that works best for me.

 

I agree though, it would be easier if you could set multiple email addresses for each department.

Edited by HostOrca
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  • 11 years later...

It is now 11 years later and we are on WHMCS and there still doesn't seem to be any better/easier way to do this?
Still no way to have multiple emails assigned to same dept.
I don't really want to have a duplicate depts for every domain alias or email address, this is just messy and confusing.

Does forwarding emails from the aliases still not work?

I use pop3 for the primary ticket mailbox, so I have access to the original emails when WHMCS strips out content that is required.
 


 

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  • 1 year later...

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