FiFtHeLeMeNt Posted February 28, 2009 Share Posted February 28, 2009 Hi, is it possible to assign multiple email addresses to one support department ? I have 2 emails for my support department : support@domain1.com support@domain2.com both domain1 & domain2 are the same site. Regards 0 Quote Link to comment Share on other sites More sharing options...
decor Posted March 25, 2009 Share Posted March 25, 2009 i to have this issue. emailing to the pop account creates a ticket but emailing to a address that is forwarded to that pop account in cpanel just deletes the email and shows up in the logs as "department not found" How do i do this, other than create multiple support departments that are duplicates of each other. thanks Ian 0 Quote Link to comment Share on other sites More sharing options...
VS-fam Posted May 27, 2009 Share Posted May 27, 2009 +1 on this 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted May 27, 2009 Share Posted May 27, 2009 I need to achieve this as well. 0 Quote Link to comment Share on other sites More sharing options...
RandyC Posted May 27, 2009 Share Posted May 27, 2009 I dont recommend doing what decor said, what you can do instead is setup your second email (email2@mysite2.com) and set it to forward all emails too (email@mysite.com). Having duplicates of the same department could be confusing to your clients. 0 Quote Link to comment Share on other sites More sharing options...
Stream101 Posted May 28, 2009 Share Posted May 28, 2009 I dont recommend doing what decor said, what you can do instead is setup your second email (email2@mysite2.com) and set it to forward all emails too (email@mysite.com). Having duplicates of the same department could be confusing to your clients. Exactly what I was going to suggest as we use this now! 0 Quote Link to comment Share on other sites More sharing options...
Sven Posted September 22, 2009 Share Posted September 22, 2009 This doesn't work for me. I have info@domain.com forwarded to sales@domain.com and another info@domain2.com forwarded to info@domain.com, so: info@domain.com -> sales@domain.com -> Sales department info@domain2.com -> info@domain.com -> sales@domain.com -> Sales department (Directadmin) Unfortunately, I'm having the error "Department not found"... 0 Quote Link to comment Share on other sites More sharing options...
decor Posted September 22, 2009 Share Posted September 22, 2009 i to have this issue.emailing to the pop account creates a ticket but emailing to a address that is forwarded to that pop account in cpanel just deletes the email and shows up in the logs as "department not found" How do i do this, other than create multiple support departments that are duplicates of each other. thanks Ian Hang on what i said was this does not work, as it doesn't , now what others suggest is what does not work or does it work on v4.1? as it does not on v4.0? thanks Ian 0 Quote Link to comment Share on other sites More sharing options...
Sven Posted September 22, 2009 Share Posted September 22, 2009 This doesn't work for me. I have info@domain.com forwarded to sales@domain.com and another info@domain2.com forwarded to info@domain.com, so:info@domain.com -> sales@domain.com -> Sales department info@domain2.com -> info@domain.com -> sales@domain.com -> Sales department (Directadmin) Unfortunately, I'm having the error "Department not found"... Since I cannot edit my previous post I'd like to add that I'm using the latest stable version, 4.0, and email piping. 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted September 22, 2009 Share Posted September 22, 2009 Why not just create two different departments and hide one of them? 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted September 22, 2009 Share Posted September 22, 2009 (edited) Why not just create two different departments and hide one of them? That's what I have done, and works. Setup 2 departments which are identical (ie support & support), set the email for one as support@domain1.com, and the other as support@domain2.com, and set this one as hidden. Then set the piping/pop for support@domain1.com and set support@domain2.com to forward to support@domain1.com I have found that this is the way that works best for me. I agree though, it would be easier if you could set multiple email addresses for each department. Edited September 22, 2009 by HostOrca 0 Quote Link to comment Share on other sites More sharing options...
snake Posted November 13, 2020 Share Posted November 13, 2020 It is now 11 years later and we are on WHMCS and there still doesn't seem to be any better/easier way to do this? Still no way to have multiple emails assigned to same dept. I don't really want to have a duplicate depts for every domain alias or email address, this is just messy and confusing. Does forwarding emails from the aliases still not work? I use pop3 for the primary ticket mailbox, so I have access to the original emails when WHMCS strips out content that is required. 0 Quote Link to comment Share on other sites More sharing options...
HancoEuropa Posted June 21, 2022 Share Posted June 21, 2022 +1 snake. i'd like to pipe a bunch of email boxes to a single support department. having to make a separate department for each email is ... odd thinking. Only 13 years later now :))) 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted June 26, 2022 Share Posted June 26, 2022 (edited) On TicketOpen (action hook) send additional emails by including PHPMailer (vendor folder). Edited June 26, 2022 by Kian 0 Quote Link to comment Share on other sites More sharing options...
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