cspector Posted February 19, 2008 Share Posted February 19, 2008 Has anyone experienced WHMCS' support not answering their support tickets submitted to them? I have opened a ticket with them several days ago and never heard back. 0 Quote Link to comment Share on other sites More sharing options...
michelle Posted February 19, 2008 Share Posted February 19, 2008 They've been pretty responsive to mine. 0 Quote Link to comment Share on other sites More sharing options...
KayoteX Posted February 19, 2008 Share Posted February 19, 2008 One of the best support I saw. Are you sure, u submit it? 0 Quote Link to comment Share on other sites More sharing options...
RPS Posted February 19, 2008 Share Posted February 19, 2008 What was the department you submitted the ticket into? Probably best to post your ticket number in here, so a support staff can reply about it. During the day, tickets are usually answered for me within 1 hour. I haven't ever had a single ticket take longer than 4 hours or so. Based on my experience, you either didn't fully submit the ticket, or you submitted it, and your spam filter filtered the ticket and all replies. 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted February 20, 2008 Share Posted February 20, 2008 depends on the nature of the ticket I guess. Probably wouldn't hurt to request an update just in case it was misplaced and needs more exposure 0 Quote Link to comment Share on other sites More sharing options...
generic Posted February 20, 2008 Share Posted February 20, 2008 nice first post, it was probably a modernbill employee 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted February 20, 2008 Share Posted February 20, 2008 Never. Matt often times can read my mind and sends me the answer before I can open a ticket!!! Seriously, Matt and his crew are always right there when you need them. John 0 Quote Link to comment Share on other sites More sharing options...
uberhost Posted February 20, 2008 Share Posted February 20, 2008 Has anyone experienced WHMCS' support not answering their support tickets submitted to them? No. 0 Quote Link to comment Share on other sites More sharing options...
jas Posted February 20, 2008 Share Posted February 20, 2008 WHMCS Support is absolutely fantastic. Best ive ever had. 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted February 20, 2008 Share Posted February 20, 2008 nice first post, it was probably a modernbill employee haha you're probably right. 0 Quote Link to comment Share on other sites More sharing options...
RPS Posted February 20, 2008 Share Posted February 20, 2008 haha you're probably right. - Yeah, I'd like to see a posted ticket # 0 Quote Link to comment Share on other sites More sharing options...
brianoz Posted February 21, 2008 Share Posted February 21, 2008 I've never had to wait for more than 2-3 hours in UK business time for some sort of human response. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted February 21, 2008 Share Posted February 21, 2008 Has anyone experienced WHMCS' support not answering their support tickets submitted to them? I have opened a ticket with them several days ago and never heard back. Never. I always get speedy responses anytime of the night or day. 0 Quote Link to comment Share on other sites More sharing options...
amnesia Posted February 21, 2008 Share Posted February 21, 2008 NO, N.E.V.E.R. WHMCS support is TOP OF THE LINE - no questions about it. absolute BEST. NEVER EVER have I had an issue with the support. Matt is ALWAYS on top of things. You can tell he his serious and cares about his business (unlike modernbill or client exec which have TERRIBLE support and crappy product) WHMCS puts us ahead of the competition that uses clientexec or modernbill 0 Quote Link to comment Share on other sites More sharing options...
amnesia Posted February 21, 2008 Share Posted February 21, 2008 - Yeah, I'd like to see a posted ticket # yea, really! How about that! Prove your claim, lets see a ticket ID # (look around the forums, you can see support is at its best here at WHMCS) Support is soo good here, I feel bad for those modernbill and CE users who need help with their product. 0 Quote Link to comment Share on other sites More sharing options...
opt2bout Posted February 21, 2008 Share Posted February 21, 2008 I am very "picky" when it comes to customer support...I always expect to get what I give to my customers (within reason). I have never had a ticket go more than a day without a response. My last ticket was literally answered within 5 minutes of posting it to the ticket system--I have never been able to respond to my small customer base (compared to what I estimate WHMCS' customer base to be) that fast!! 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 22, 2008 Share Posted February 22, 2008 Has anyone experienced WHMCS' support not answering their support tickets submitted to them? I have opened a ticket with them several days ago and never heard back. Yes - had to wait half an hour last week 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted February 22, 2008 Share Posted February 22, 2008 I don't think Matt ever sleeps:lol: The original poster seems to have gone quiet 0 Quote Link to comment Share on other sites More sharing options...
jainjaswanth Posted February 22, 2008 Share Posted February 22, 2008 Yes! thats true they are pretty responsive, but sometimes they dont read mind thats for true, its been over 3 months i have taken WHMCS, and every day we are interacting they are responsive but not solution oriented, like i dont know how the automated process runs after selecting domain name, and its giving error and they are always responsive saying that that has to be done at ur end and we are not u r domain service provider, now thats not the answer i expect this way, as if its an automated it should be handled in such a way that we are able to process everything in normal senario. Matt and Team is GREAT !! but they cant take clients along with them on board because of no solution. Its like I can SEE a ship, i even have boarding pass to get into ship but the team is restricting me to STOP not let IN 0 Quote Link to comment Share on other sites More sharing options...
amnesia Posted February 22, 2008 Share Posted February 22, 2008 You can lead a horse to water But you can't make him drink. 0 Quote Link to comment Share on other sites More sharing options...
MikeDVB Posted February 22, 2008 Share Posted February 22, 2008 First post, and no reply... Probably right. 0 Quote Link to comment Share on other sites More sharing options...
Retired Forum Member WHMCS Joe Posted February 22, 2008 Retired Forum Member Share Posted February 22, 2008 Hi First I would like to thank everyone for the positive feedback. It is always appreciated. its been over 3 months i have taken WHMCS, and every day we are interacting they are responsive but not solution oriented, like i dont know how the automated process runs after selecting domain name, and its giving error and they are always responsive saying that that has to be done at ur end and we are not u r domain service provider, now thats not the answer i expect this way, as if its an automated it should be handled in such a way that we are able to process everything in normal senario.. Your tickets have been for setting up Directi as a registrar you have been given specific instructions time and time again on how to setup Directi correctly. Here it is again if you are still having issues as others are using the same registrar without any issues. >http://v3manual.whmcs.com/?id=27 Joe 0 Quote Link to comment Share on other sites More sharing options...
innovaciones Posted February 23, 2008 Share Posted February 23, 2008 I don't think Matt ever sleeps:lol: The original poster seems to have gone quiet I was wondering the same thing, because Matt is always working with updates, support, billing, and a lot of new things, i really dont understand how he can do it! and yes the support is AMAZING! 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted February 23, 2008 Share Posted February 23, 2008 All my tickets had replies either 1 minute or 2 minutes after I posted them. The 2 minute ones would have taken longer to write as they was more detailed so they are pretty much there as soon as you click submit ticket. I find it odd there is one individual person who has been ignored and not had a ticket response... 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted February 23, 2008 Share Posted February 23, 2008 Well, I for one have been waiting a full six hours. Lol, not all that long but his last post seemed quite dismissive; so I'm assuming he let the question drop to the water for it not being, important enough? Might be totally wrong though. He might actually be sleeping. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.