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About michelle

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  1. michelle

    How to hide close tickets?

    Thank you!
  2. Does anyone know how to show only open tickets to clients (and hide closed ones)? Thank you in advance, MB
  3. michelle

    Best domain reseller?

    I'm in the same boat. We've been with eNom forever but we're not high volume and the new pricing structure is ridiculous. $17 to renew an .org domain when clients can go directly to the eNom website and register it for less? Ummm... I don't think so. Hoping to make a decision this weekend and start getting clients moved.
  4. I was wondering if there is a way to customize WHMCS so that the customer can only view open tickets (not old, closed tickets). I have a lot of nonprofit customers who change webmasters frequently and I'd like the new webmasters not to be privy to all the older information and dialogues. Any suggestions on how to go about this? Thank you, Michelle
  5. Hello, I would like to add a WordPress blog that only my logged in customers can see after they sign into WHMCS. For security purposes, I don't want the blog to share any WHMCS credentials. Is there a way to do this? I'm assuming adding some code to the top of the WordPress template and installing it under the main WHMCS directory. But am not sure how to go about that. Any suggestions would be greatly appreciated. Thank you, Michelle
  6. Ever since we upgraded to the latest version, text in the Announcements and KB areas are not honoring paragraph breaks. It looks all bunched up. I posted a ticket about this but haven't gotten any help. Has anyone else had this issue and can someone provide a solution? It's driving us and our customers nuts. Thank you, MB
  7. Not liking this new addition in v5 to the PDF invoices. I'm looking at the invoicepdf.tpl but am not quite sure what to remove to get rid of this. Can anyone help? Thank you in advance.
  8. michelle

    "Generate Due Invoices"

    So apparently our cronjob hasn't been working reliably and some clients haven't been getting invoiced so I'm resorting to clicking the "Generate Due Invoices" daily and I have two questions I hope someone can clarify for me: After hiting the "Generate Due Invoices" I get something like: The result: Invoice Generation Complete 1 Invoices Created But there is no link to the newly created invoices. Where do I find the invoice that was created manually in WHMCS? Also, if I click on the "Generate Due Invoices" a second, third, etc. time, it generates the same invoice again, but with a new invoice number for every click. Is that supposed to happen? (Seems like it may be a bug.) Thank youy.
  9. michelle

    Got hacked? here is how you cleanup.

    Thanks for sharing!
  10. michelle

    PayPal Renewal Amount Issue

    This has been an ongoing issue for us. With each upgrade, I keep hoping that a solution will be offered to this. It is very confusing for customers not to mention a pain. There should be a way for customers to set up paypal subscriptions for the domains, not just the hosting.
  11. michelle

    Unique Random Invoice Numbers

    I was also wondering how to do this. I'm a small web host and I'd like it not to be so obvious how many customers I have. My monthly customers can see exactly how many invoices went out since their last invoice. It would be nice to have a random invoice option.
  12. michelle

    Client Names Highlighted

    Ahhhh that explains it. Was pulling out my hair trying to figure this out. Thank you!
  13. michelle

    Client Names Highlighted

    When clicking on "Clients" and being showin "View/Search Clients", I'm seeing a few clients highlighted in yellow and two in red. What does this mean? Two are active and do not have any pending invoices. Couldn't find anything in the documentation so thought I'd post here. Can someone shed some light on this for me? Thank you.
  14. michelle

    TheHosting ME - Redesign

    Nicely done!
  15. michelle

    The big red UNPAID on the initial invoice...

    I agree with those that feel the "UNPAID" status on the invoices is a bit much. I changed my invoices to say "Pending Payment". It's easy to do for those who are looking for a solution without needing to modify the code. 1. In the /lang/ folder, find the English.txt file 2. Search for invoicesunpaid 3. Change "Unpaid" to whatever else you desire. MB

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