slim Posted September 24 Share Posted September 24 I have noticed new domain registrations get their Next Due date set incorrectly. Here is an example of a domain I registered for a client last night - The domains next due date is a year later than the expiry! Can someone else confirm this? 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted September 27 Share Posted September 27 You should synchronize these values using domain sync cron. It will set the due date relative to the expiration date based on your automation settings 0 Quote Link to comment Share on other sites More sharing options...
slim Posted September 30 Author Share Posted September 30 (edited) Yes, of course... its always been set like the screenshot below. When I click sync, the Next Due date didnt change - which I thought was weird. It is syncing now thou. Edited September 30 by slim 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted September 30 Share Posted September 30 3 hours ago, slim said: Yes, of course... its always been set like the screenshot below. When I click sync, the Next Due date didnt change - which I thought was weird. It is syncing now thou. Something to add to the “List of WHMCS Things to keep an eye on” 👀 0 Quote Link to comment Share on other sites More sharing options...
Cinevaplm Posted October 1 Share Posted October 1 The issue are even on their WHMCS, we get an additional month. This is hilarious 0 Quote Link to comment Share on other sites More sharing options...
leemahoney3 Posted October 2 Share Posted October 2 Is it happening straight away, or a couple hours after registering the domain? Which domain registrar and what version of WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
silver dayna Posted October 2 Share Posted October 2 The issue comes even on in production (WHMCS v8.11). We found out that bug a couple of days ago after we renewed our license on WHMCS - we get an additional month and now it's expiring on November when actually it should be in October. There's a plenty of bugs - incl. Stripe Payments, you have to keep your old setup (key), if you move to RAK automatically they generate a new password (on developer/testing/demo side) and it's disable in Live production. That's why people are seeing in API Logs errors with the keys warn. :-) 0 Quote Link to comment Share on other sites More sharing options...
silver dayna Posted October 3 Share Posted October 3 A new version of WHMCS was released as v8.11.2 where some issues are fixed but no one talks about doubling "Due Date" and this is a serious bug. Staff it should take a closer look into their own website (eg whmcs.com/members) specifically on orders made recently (September - October) and they will gonna see that almost all licenses are renewed for free with +1 additional month. They should be expired or renewed on October but the Due Date it has moved on November. I hope someone from WHMCS will read my message and give a right response about this situation. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 8 WHMCS Support Manager Share Posted October 8 Hi @silver dayna, We haven't been able to identify your account based on the details you've registered here. Please get in touch with our Customer Service team so we can look into this for you: https://www.whmcs.com/submit-a-ticket 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 8 WHMCS Support Manager Share Posted October 8 Hi @slim, We aren't seeing other reports of this, and it's not something I can replicate on my stock v8.11 instance at present. The Next Due Date increments forward when the related invoice is marked paid. So for the Next Due to be immediately incremented forward twice after a domain is registered, the invoice would need to be Marked Paid twice. Could you share all the entries from the client's Log tab from the time of ordering to the time you observed the issue? Please take care to remove any sensitive data before posting it here publicly. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted October 8 Author Share Posted October 8 Hi I havnt seen this issue since, however I dont register that many new domains. With regards to the Next Due Date incrementing.. Even if it incremented, (after an invoice being marked paid twice) - the Sync should have corrected it. In this particular instance it didn't and I manually changed the date. If I can replicate again I will post. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 9 WHMCS Support Manager Share Posted October 9 Hi @slim, Indeed it should. What entries do you see for this domain in your "Domain Synchronisation Cron Report" emails prior to your manually updating it? 0 Quote Link to comment Share on other sites More sharing options...
silver dayna Posted October 9 Share Posted October 9 A free month is a free month John- since WHMCS pricing is going hike with 20% in the next years. 🙂 https://assets.whmcs.com/customer-licensing-guide-2025.pdf 0 Quote Link to comment Share on other sites More sharing options...
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