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Automation for changing "CC Recipients" on ticket creation

salva

By salva
in Developer Corner

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salva Junior Member

salva

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Posted

Hi there.

I want to automatically change the "CC Recipients" field when a ticket is first created from an external email,  if the subject, message, or other identifying field matches a certain criteria.

I have looked into the TicketPiping hook, however it doesn't have a `ticketid` parameter to identify the ticket in the database to change its cc, and I don't even know if the ticket has even been created at this point. Any ideas?

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