PHP Version Compatibility: An error occurred while analyzing installation files.

[Damo]

Hello.  I am receiving the follow error message when attempt to run the PHP Version Compatibility utility.

[WHMCS John]

Hi @Damo,

This is a fall-back error in the event there is no specific error detail available.

It's not an error we've ever had reported before, so please do update your support ticket with access credentials, so we can analyse your system to identify the cause of this: https://www.whmcs.com/submit-a-ticket/

[Damo]

I've identified the cause.  There was a directory that wasn't readable and it was generating a 500 error.

Perhaps the scanner could handle this type of exception instead of bombing out completely.

[Mods]

On 11/24/2022 at 7:35 PM, Damo said:

I've identified the cause.  There was a directory that wasn't readable and it was generating a 500 error.

Perhaps the scanner could handle this type of exception instead of bombing out completely.

Might I ask how you were able to determine which directory was causing this error?  We've run into this same problem and can't determine the cause.

[Damo]

On 12/31/2022 at 7:29 AM, Mods said:

Might I ask how you were able to determine which directory was causing this error?  We've run into this same problem and can't determine the cause.

I turned on error reporting in the WHMCS config file, re-ran the check and the directory name showed up in the PHP error log. 

[nmdpa3]

Additionally, this error could be caused because your database does not have the "drop" privilege.

For whatever reason it appears the compatibility check requires the drop privilege. 

Edited May 11, 2023 by nmdpa3

[Remitur]

On 5/11/2023 at 5:54 AM, nmdpa3 said:

For whatever reason it appears the compatibility check requires the drop privilege.

It makes sense: it's obvious that to check PHP files compatibility with Iocube, mysql's DROP privilege is required.

For the very same reason why it's impossible to drink a beer without a pair of diving fins... 😄

[bear]

2 hours ago, Remitur said:

it's impossible to drink a beer without a pair of diving fins.

You too, huh?