WHMCS Invoice Value is duplicated

[mauwiks]

Hi Everyone!

Do you guys have encountered an issue where the value of your invoices to clients that were generated in automation in your whmcs website is duplicated? Meaning, for Web Hosting at $5/mo which is stated in the invoice, it is duplicated which the invoice now has two lines of statement of web hosting at $10/mo and the total invoice becomes $20 instead of $10 a month.

I tried to reinstall and remove 3rd party addons but still I am not sure what is happening. It just started or I only noticed it last month, maybe after upgrade. I am using Stripe, is it possible the module is having an issue?

Thanks everyone!

[brian!]

On 12/06/2021 at 10:30, mauamolat said:

I tried to reinstall and remove 3rd party addons but still I am not sure what is happening.

which third party addons did you have installed that are related to billing/invoicing.

On 12/06/2021 at 10:30, mauamolat said:

It just started or I only noticed it last month, maybe after upgrade.

https://docs.whmcs.com/Invoicing_Issues#Double_Invoices.2FCharges.2FBlank_Invoices

it sounds like it might be worth opening a ticket...

• if you get your license directly from WHMCS (login required) - https://www.whmcs.com/support/
• if you get your license from a reseller / host (no login required) - https://www.whmcs.com/reseller-support/

On 12/06/2021 at 10:30, mauamolat said:

I am using Stripe, is it possible the module is having an issue?

I doubt it.

[mauwiks]

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which third party addons did you have installed that are related to billing/invoicing.

To be honest, I don't use 3rd party addons or hooks for invoicing.
 

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https://docs.whmcs.com/Invoicing_Issues#Double_Invoices.2FCharges.2FBlank_Invoices

I have read and thanks. It is showing as doubled https://bit.ly/3iD5l0j but I'm not sure why because in my cron jobs, it's only single and it's been this early on.

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I doubt it.

Thank you for your time.