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Hi,

When I try to submit a ticket for RESELLER SUPPORT I get the following error

 

https://prnt.sc/weef12

 

While submitting ticket, I don't get the option to enter the requested data.

 

Can any one help me on this?

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1 hour ago, WHMCS ChrisD said:

Hmm i'm not replicating this, where did you get this error?  When I go to. https://www.whmcs.com/reseller-support I am  not able to replicate this 

isn't this a long-standing issue where sometimes a browser blocker/filter can stop step 2 from appearing...?

  1. go to the reseller support ticket submit page - https://www.whmcs.com/members/submitticket.php?step=2&deptid=13
  2. press Submit and you'll be shown the secure credentials page...
    FXLo9CW.png
  3. if you don't include license & url details, then it will show the error message that @Chalipa mentions.
    yZOujFU.png

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Thank you @brian! for explaining the exact issue i'm facing while submitting a ticket.

 

I still can't get hold of support, is there any email that i can submit my question to?

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Have you tried another browser? Different network? (Perhaps your network is doing some blocking)

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6 hours ago, Chalipa said:

I still can't get hold of support, is there any email that i can submit my question to?

what I might do in your situation would be to follow the link in step 1 above (to reseller support), but to choose sales from the department dropdown - that shouldn't require any license details to be entered and then ask them to move the ticket to the relevant support department - not ideal, but a) it should get your ticket into the support system and b) might encourage this issue to be looked at further... I was asked about this occurring a number of times last year, so it's likely been going on a while for some users.

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3 hours ago, brian! said:

what I might do in your situation would be to follow the link in step 1 above (to reseller support), but to choose sales from the department dropdown - that shouldn't require any license details to be entered and then ask them to move the ticket to the relevant support department - not ideal, but a) it should get your ticket into the support system and b) might encourage this issue to be looked at further... I was asked about this occurring a number of times last year, so it's likely been going on a while for some users.

Thank you for the guidance, i have opened a sales ticket and hopefully they will move it to support.

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