Chalipa Posted January 2, 2021 Share Posted January 2, 2021 Hi, When I try to submit a ticket for RESELLER SUPPORT I get the following error https://prnt.sc/weef12 While submitting ticket, I don't get the option to enter the requested data. Can any one help me on this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 2, 2021 Share Posted January 2, 2021 Hmm i'm not replicating this, where did you get this error? When I go to. https://www.whmcs.com/reseller-support I am not able to replicate this 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 2, 2021 Share Posted January 2, 2021 1 hour ago, WHMCS ChrisD said: Hmm i'm not replicating this, where did you get this error? When I go to. https://www.whmcs.com/reseller-support I am not able to replicate this isn't this a long-standing issue where sometimes a browser blocker/filter can stop step 2 from appearing...? go to the reseller support ticket submit page - https://www.whmcs.com/members/submitticket.php?step=2&deptid=13 press Submit and you'll be shown the secure credentials page... if you don't include license & url details, then it will show the error message that @Chalipa mentions. 1 Quote Link to comment Share on other sites More sharing options...
Chalipa Posted January 3, 2021 Author Share Posted January 3, 2021 Thank you @brian! for explaining the exact issue i'm facing while submitting a ticket. I still can't get hold of support, is there any email that i can submit my question to? 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted January 3, 2021 Share Posted January 3, 2021 Have you tried another browser? Different network? (Perhaps your network is doing some blocking) 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 3, 2021 Share Posted January 3, 2021 6 hours ago, Chalipa said: I still can't get hold of support, is there any email that i can submit my question to? what I might do in your situation would be to follow the link in step 1 above (to reseller support), but to choose sales from the department dropdown - that shouldn't require any license details to be entered and then ask them to move the ticket to the relevant support department - not ideal, but a) it should get your ticket into the support system and b) might encourage this issue to be looked at further... I was asked about this occurring a number of times last year, so it's likely been going on a while for some users. 1 Quote Link to comment Share on other sites More sharing options...
Chalipa Posted January 3, 2021 Author Share Posted January 3, 2021 3 hours ago, brian! said: what I might do in your situation would be to follow the link in step 1 above (to reseller support), but to choose sales from the department dropdown - that shouldn't require any license details to be entered and then ask them to move the ticket to the relevant support department - not ideal, but a) it should get your ticket into the support system and b) might encourage this issue to be looked at further... I was asked about this occurring a number of times last year, so it's likely been going on a while for some users. Thank you for the guidance, i have opened a sales ticket and hopefully they will move it to support. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.