v8 "Login As Owner" link - open in new tab/window hook

[brian!]

in v7 and earlier, you could right-click on the "Login As Client" link and open it in a new tab - useful if you need to see both admin and client areas at the same time.

in v8, "Login As Owner" now uses a form and you can't right-click on it to open a new tab... *sighs* 🙄

so the simple hook below will open that link in a new tab by default...

<?php

# Login As Owner Open In New Tab Hook
# Written by brian!

function admin_login_as_owner_hook($vars) {

	if ($vars['filename'] == 'clientssummary' && isset($_GET["userid"])) {
		return '<script>$("#frmLoginAsOwner").prop("target","_blank");</script>';
	}
}
add_hook("AdminAreaFooterOutput", 1, "admin_login_as_owner_hook");

you could edit the clientssummary.tpl template too and just add the target link to the form code.

[rocamoros]

Hi,

After updating to 8.0 from 7.10 I can not longer login into customer´s backend because it causes the next error:

 

Oops!

Access Denied - Forbidden

You do not have the required permission to perform the selected operation!

 

Please try navigating using the options below.

 Regresar  Homepage

 

 

 

Can anybody help me?

Regards,

Oscar.

[rocamoros]

(Updating myself)

Hi,

I have seen that I can login as owner only for customers created directly with WHMCS.

The error is located only with customers imported from Resellerclub with resellerclub-mods tool to mass import customers.

Any idea of where can I solve this problem?

 

Regards,

Oscar.

[Manchester Web Hosting]

@brian! this seems to be adjusted in the recent v8.0.2 and now you can click the login as owner in admin client summary screen and right click. Or am I looking at the wrong one??

[brian!]

18 hours ago, Manchester Web Hosting said:

@brian! this seems to be adjusted in the recent v8.0.2 and now you can click the login as owner in admin client summary screen and right click. Or am I looking at the wrong one??

I suspect you're looking at the right one - but what I see occurring is..

• if I click on the link, it opens the client area and logs in in the same tab (useless if I need to see the admin area at the same time).
• if I right-click on the link and open in new tab, then it opens the dashboard again in the new tab and not the logged in client area.

hence why I wrote the hook so that when I click the link, it opens the client area in a new tab.

[Manchester Web Hosting]

3 hours ago, brian! said:

I suspect you're looking at the right one - but what I see occurring is..

• if I click on the link, it opens the client area and logs in in the same tab (useless if I need to see the admin area at the same time).
• if I right-click on the link and open in new tab, then it opens the dashboard again in the new tab and not the logged in client area.

hence why I wrote the hook so that when I click the link, it opens the client area in a new tab.

Aha, you are indeed correct! i right clicked and opened in new tab yesterday BUt never actually checked the tab. I did just now and you are right it just shows the same page again.

Someone needs to give those guys a bafta OR grammy. The work they do is fantastic... maybe someday they should be nominated for a nobel prize?

[markc]

Apologies for necrobumping this issue but in 8.0.4 (and since 8.0) I can't "Login as Owner" for some users and can't figure out any pattern and I don't use Reseller club. There is something about how some of my users have been added that must be different and I suspect a direct database twiddle would fix it... but what might that twiddle be?

[brian!]

5 hours ago, markc said:

There is something about how some of my users have been added that must be different and I suspect a direct database twiddle would fix it... but what might that twiddle be?

I take it that these users are "owners" ? e.g they're not previous subaccounts that have just been converted to users ?

[markc]

"subaccounts converted to users?" Not that I am aware of. I might be missing some conceptual change regarding users vs owners in the v8 update. I have triple checked that my Full Administrator user has everything checked in the Roles section. A difference is that clicking on Login as Owner for the users with an error goes to https://xxxxx/admin/client/548/login whereas the ones that work go to https://xxxxx/clientarea.php as I would expect. Hmm, perhaps a session  error.

[brian!]

3 hours ago, markc said:

"subaccounts converted to users?" Not that I am aware of. I might be missing some conceptual change regarding users vs owners in the v8 update.

what should happen when upgrading to v8 I believe (happy to be corrected if wrong) is that...

• clients are converted to users and assigned as owner of that client.
• sub-accounts (contacts who can login) should be converted to users and assigned to the client.
• contacts remain contacts.

4 hours ago, markc said:

A difference is that clicking on Login as Owner for the users with an error goes to https://xxxxx/admin/client/548/login whereas the ones that work go to https://xxxxx/clientarea.php as I would expect. Hmm, perhaps a session  error.

might be worth looking in the tblusers_clients database table and seeing if there is anything different about these users (tblusers).

another question to ask is what happens when the hook is disabled? e.g is the hook causing the issue or is WHMCS causing it ??

[usa0711]

On 11/17/2020 at 3:34 AM, brian! said:

what should happen when upgrading to v8 I believe (happy to be corrected if wrong) is that...

• clients are converted to users and assigned as owner of that client.
• sub-accounts (contacts who can login) should be converted to users and assigned to the client.
• contacts remain contacts.

might be worth looking in the tblusers_clients database table and seeing if there is anything different about these users (tblusers).

another question to ask is what happens when the hook is disabled? e.g is the hook causing the issue or is WHMCS causing it ??

Hi

 

I am having the same issue with clients I imported from Blesta.  Did any one find a solution?

[usa0711]

I think I found out what the issue is I also had noticed the difference is that clicking on Login as Owner for the users with an error goes to https://xxxxx/admin/client/548/login for imported users from Blesta and the ones created via WHMCS work go to https://xxxxx/clientarea.php.

I looked at the Table: tblusers and noticed the password are empty. I created a password for that user then tried to Login as Owner and it worked!

Looks like passwords will need to be set manually for the ones migrated from a different platform. Hope this helps others with this issue.

[xyzulu]

1 hour ago, usa0711 said:

Looks like passwords will need to be set manually for the ones migrated from a different platform. 

Probably a wise thing to do anyway.. #security

[brian!]

13 hours ago, usa0711 said:

I am having the same issue with clients I imported from Blesta.

out of curiosity, did you import them using ImportAssist or via another method ?

[Hardik Joshi]

On 10/2/2020 at 5:57 PM, brian! said:

in v7 and earlier, you could right-click on the "Login As Client" link and open it in a new tab - useful if you need to see both admin and client areas at the same time.

in v8, "Login As Owner" now uses a form and you can't right-click on it to open a new tab... *sighs* 🙄

so the simple hook below will open that link in a new tab by default...

<?php

# Login As Owner Open In New Tab Hook
# Written by brian!

function admin_login_as_owner_hook($vars) {

	if ($vars['filename'] == 'clientssummary' && isset($_GET["userid"])) {
		return '<script>$("#frmLoginAsOwner").prop("target","_blank");</script>';
	}
}
add_hook("AdminAreaFooterOutput", 1, "admin_login_as_owner_hook");

you could edit the clientssummary.tpl template too and just add the target link to the form code.

Thanks @brian! as always, me and my team really need this feature back and you done it 👍🏻

[usa0711]

On 12/25/2020 at 1:28 AM, brian! said:

out of curiosity, did you import them using ImportAssist or via another method ?

Yes, I used the ImportAssist and had a few issues with the import.

[J-B]

Many Thanks @brian!

Maybe you also have an idea how to deactivate it that it is in the activity logs that you have logged in as admin as a client.  That was not the case in the past. And it is irritating that you don't know whether the admin or the customer was logged in.

[brian!]

8 hours ago, J-B said:

Maybe you also have an idea how to deactivate it that it is in the activity logs that you have logged in as admin as a client.  That was not the case in the past. And it is irritating that you don't know whether the admin or the customer was logged in.

what version of WHMCS are you using ? my recollection is that v8.0 had a bug that logged admins masquerading as clients, but that this was more or less fixed in v8.1 ??

[J-B]

Ok sorry! Seems to be fixed in 8.1.1.

[Vrindayosa]

I seem same error but I found the problem, you need to check your client profile status, is active or not on WHMCS clients. make sure is active then you can access as usually.