Hostname/IP is not working

[JohnTigerAnt]

I cannot get this to work guys any idea's?     It should be this: (Hostname: emerald.superdnssite.com IP: 99.198.101.234)

Edited July 21, 2020 by Alien

[JohnTigerAnt]

Can anybody tell me about this? I have tried everything I can think of. 

Edited July 22, 2020 by Alien

[WHMCS Anwar]

Hi there,

Could you perhaps describe what is happening? Are you getting a specific error message?
Please let me know, I'd be happy to help or suggest something.

Unless there is a specific issue, we do have an online guide along with a video for you to look at showing you step-by-step how to setup a cPanel server at
https://help.whmcs.com/m/getting_started/l/1075237-creating-your-first-cpanel-server

[JohnTigerAnt]

Here is a Capture of the error. The hostname/ip that i'm using is the one that is for my WHM. I have tried the primary Ip as well and it will not work ether. The system does work if you manually control it from your WHMCS admin section.

[WHMCS Anwar]

Hostname/IP need to be without any color or port numbers. 
You would need to remove the :2086 which should hopefully resolve this issue.

You should  be able to specify the default port later on in the Getting Started Wizard

Alternatively, you can also change/configure these settings in WHMCS, via Setup > Product / Services > Servers by clicking the Edit icon  of the server, under the Server Details section, where you can override the port to a custom number if needed.

The documentation for this feature is located at https://docs.whmcs.com/Server_Port_Overrides

[JohnTigerAnt]

Even when I removed the :2086 it still didn't work. I have tried a few different combinations with no success. 

[WHMCS Anwar]

20 hours ago, Alien said:

Even when I removed the :2086 it still didn't work. I have tried a few different combinations with no success. 

I think you should try port 2087 as that is the usual port used for WHM
If you're still find you're having issues, please raise a ticket with us, we'll be more than happy to take a look for you.

Let me know how it goes.

[JohnTigerAnt]

The Post for my WHM is 2086 I did try 2087 and it didn't work. 

[JohnTigerAnt]

I'm finding a lot of thing that do not work. I think I will look for another system.