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HardSoftCode

HSC: Report Ticket Reply For WHMCS

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Posted (edited)

What is report ticket reply?

Allows your customers to file a report on offensive staff replies, the report can be enabled per ticket department. Report ticket reply module for WHMCS adds an additional layer for your support departments your customers will have the ability to file a report on offensive staff replies. Gain valuable insight about your customers thoughts and experiences with your business? With report ticket reply module, now your customers can file a report on offensive staff replies via ticket replay. Just think of the possibilities! Get real-time responses and opinions from your customers. Happy customers means a happy and healthy business.

Why do you need report ticket reply?

WHMCS provide a ticket feedback feature but is it enough! Competitive business environment retaining existing customers is much more cost effective than gaining new ones. No wonder companies try to surpass competition in providing exceptional customer service. With report ticket reply module for WHMCS allows your customers to file a report on a ticket reply. When you run a busy operation that serves thousands of customers, it can be easy to provide the benefit of allowing your customers to file a report on a ticket reply. After all, when sales are strong and business is running as usual it can seem like an unnecessary exercise. If there was really a problem, your customers would tell you, right? Regularly soliciting your customers for feedback isn’t just so you have reassurance that everyone is happy. Report ticket reply module can play a much more significant role in the overall experience one has with your brand, service, and its representatives. Thinking long-term and big picture, report ticket reply module alerts you to potential issues before they become negative experiences. Report ticket reply module also encourages and creates the opportunity for increased customer engagement. The emphasis on the customer experience not only makes your customers happier, it leads to higher revenue potential as well.

How it works?

After installing the report ticket reply module for WHMCS navigate to the module configuration and enter your policies URL then select the admins who will receive the reports email notification and view the reports widget after that select the departments where you want to show the report button. Every time your customer receive offensive staff reply they will have the ability to file a report on that reply by clicking the button "Report This Reply" a dialog box will popup for the customer to file the report and agreed to the policies and then submit his report the customer will receive a report ID to follow-up his report. An email notification will be sent to the assigned admins with a link to the report to check. The admin can view the report along with the ticket reply and the name of the customer and the staff also the admin have the option to set the report status to solved

Features

  • Customer can file a report
  • Policies checkbox with URL
  • Admin area widget
  • Select the admins who will view reports
  • Select the departments where to show the report button
  • Notification email template
  • Edit email template
  • Admin Notes for each report
  • Edit customer report
  • Report status

For more details and screenshot visit the product page

https://www.hardsoftcode.com/products.php?p=product&a=report-ticket-reply

Edited by HardSoftCode

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