Domain search option isn't working

[sheraz chaudhery]

Hello,

 

1. We installed theme colorhost with wmcs it isn't working with the option domain search here. 

 

• URL: https://ahostking.com/clientarea/cart.php?a=add&domain=register
• Screenshot: https://prnt.sc/rpbvv8

 

 

      2. Please be informed after login clientarea the same page works fine for domain search, please assist.

 

Also the password reset page isn't working here.

• URL: https://ahostking.com/clientarea/pwreset.php
• Screenshot: https://prnt.sc/rpbqr6

 

Kindly check the above queries and assist on it.

 

Regards,

aHostKing.com

[brian!]

On 30/03/2020 at 10:45, sheraz chaudhery said:

We installed theme colorhost with whmcs it isn't working with the option domain search here. 

when a custom template fails, your first thought should always be to test your site using the Six template and see if the issue continues.

the second thought should be to contact the theme's developers as a) you will have bought the theme and therefore usually be entitled to support from them, and b) they should know more about the theme than anyone else.

On 30/03/2020 at 10:45, sheraz chaudhery said:

Please be informed after login clientarea the same page works fine for domain search, please assist.

when you look at the domain register page using Six, the Google Captcha feature is shown - but it's not shown when using ColorHost.... so disabling Google Captcha on the domainchecker page in general settings -> security might be a temporary fix, but I suspect the issue is really caused by the ColorHost theme being out of date for your installed WHMCS release.... contacting the developer to ensure you're using the correct version, or discussing the issue with them should be your next step.

On 30/03/2020 at 10:45, sheraz chaudhery said:

Also the password reset page isn't working here.

it's the same as above - when using Six, Google captcha is shown; when using ColorHost, it isn't - so disabling Google captcha in general settings -> security -> login forms might fix it - but the ColorHost template should be showing these captcha forms, so I can only assume that it needs updating...

[sheraz chaudhery]

Hello,

Thanks buddy, we disabled the google re-captcha and it fixed the domain search problem but the problem still persists for password reset page.

Furthermore, mistakenly activated 'Invisible re-captcha' and can't login to the whmcs admin panel. Please see the screenshot. 

• https://prnt.sc/rq5lma

Can you please help on it.

Regards,

Sheraz Ch

aHostKing.com

[brian!]

On 31/03/2020 at 14:05, sheraz chaudhery said:

Furthermore, mistakenly activated 'Invisible re-captcha' and can't login to the whmcs admin panel.

 

[sheraz chaudhery]

Hello,

Thanks brian.

I have removed the value 'offloggedin' from the table 'tblconfiguration' > 'CaptchaSetting' and it solved my problem. 

 

Regards,

Sheraz Ch

aHostKing.com | WebHosting Company In Pakistan

 

 

 

[Evolve Web Hosting]

On 3/31/2020 at 7:05 AM, sheraz chaudhery said:

Hello,

Thanks buddy, we disabled the google re-captcha and it fixed the domain search problem but the problem still persists for password reset page.

Furthermore, mistakenly activated 'Invisible re-captcha' and can't login to the whmcs admin panel. Please see the screenshot. 

• https://prnt.sc/rq5lma

Can you please help on it.

Regards,

Sheraz Ch

aHostKing.com

Which version of WHMCS are you using? On 7.8.x series, we encountered an issue where the domain search didn't work if you had the reCaptcha option set to 'Off when logged in'. It had to be set to Always On (code shown to ensure human submission)

This bug was fixed by WHMCS somewhere in the 7.9.x releases but I don't have the case # to look it up.

[sheraz chaudhery]

46 minutes ago, EvolveWebHosting said:

Which version of WHMCS are you using? On 7.8.x series, we encountered an issue where the domain search didn't work if you had the reCaptcha option set to 'Off when logged in'. It had to be set to Always On (code shown to ensure human submission)

This bug was fixed by WHMCS somewhere in the 7.9.x releases but I don't have the case # to look it up.

Hello,

 

We are using the latest version of whmcs as 7.9.2 , in our case we disabled the google reCaptcha to Default (5 Character Verification Code) which fixed the domain search option (https://ahostking.com/clientarea/cart.php?a=add&domain=register).

 

Regards,

Sheraz Ch

aHostKing.com (Leading Web Hosting In Pakistan)