mauwiks Posted August 24, 2019 Share Posted August 24, 2019 Hi everyone. Is there a bug or any fix on why when I setup two agents to receive support ticket notifications for a certain department, only 1 can receive it. And those email I have setup on one gmail account to easily manage and just sync it to my agents. Maybe you have an idea somewhat. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted August 27, 2019 Share Posted August 27, 2019 @Mauwiks just ruling out a few things here, firstly, does the admin not receiving it have an email that is seperate from one of your support queues? 0 Quote Link to comment Share on other sites More sharing options...
mauwiks Posted August 27, 2019 Author Share Posted August 27, 2019 It is separate from support department emails, yes. Sometimes it can receive emails and the other support agent couldn't 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted August 28, 2019 Share Posted August 28, 2019 Is it just the one agent having the issue? Or does it vary as to who does and does not get it? Are you using SMTP or PHP Mail for sending messages under Setup > General Settings > Mail 0 Quote Link to comment Share on other sites More sharing options...
mauwiks Posted August 28, 2019 Author Share Posted August 28, 2019 (edited) I am using PHP Mail in my WHMCS. And I have only two active support agents as of now. The administrator which is me and the other which is the Support Operator but I only receive emails for whmcs system notifications and not in regards to the support tickets. I tried changing my emails and recreated the support operator account and I get the tickets as Admin but the operator doesn't. It worked before though. After I migrated from another server, this happened. And my Server Vendor could not resolve it also. By the way, I also get this error on my activity log though "Admin Email Message Sending Failed - Impossible to create the root directory "/old-home-dir/username/whmcsdate/downloads"." which is an old path from my old server Edited August 28, 2019 by Mauwiks 0 Quote Link to comment Share on other sites More sharing options...
mauwiks Posted August 28, 2019 Author Share Posted August 28, 2019 Another thing. Is the Mail function under Setup > General Settings > Mail will have an impact when receiving of tickets on our support departments which are setup via our cPanel forwarders? or will it only affect the sending function of the emails? Like when I use the SMTP option, can I still receive or import tickets when a client sends over via email 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 23, 2019 WHMCS Support Manager Share Posted September 23, 2019 Hi @Mauwiks, This error means that the Setup > Storage Settings are out of date. Please refer to this guide to update them: https://docs.whmcs.com/Moving_Storage_Locations 0 Quote Link to comment Share on other sites More sharing options...
mauwiks Posted November 4, 2019 Author Share Posted November 4, 2019 Thanks @WHMCS John! It has been resolved through this! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 5, 2019 Share Posted November 5, 2019 Glad to hear that helped @Mauwiks 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.