When does the "Credit Card Payment Processing" email get sent?

[shoelaced]

I can't seem to find any instruction about when the various emails are sent to the customer. This would be helpful for all emails but specifically I'm wondering what the difference is between "Credit Card Payment Due" and "Credit Card Payment Pending." Does it really charge the card, send the Pending email, and then also send the Payment Confirmation email immediately after when the payment finishes? It seems like annoying overkill if they get the Pending email for every transaction, but if it only gets sent under an unusual condition then I'd like to know what that is.

Thanks!

[WHMCS ChrisD]

Hi @shoelaced

Credit Card Payment Due is when used when the client has selected a credit card payment method but no card is on file This is a notice to remind you that you have an invoice due on {$invoice_date_due}. We tried to bill you automatically but were unable to because we don't have your credit card details on file.

Credit Card Payment Pending is used to let people know the date the credit card is set to be charged This is a payment pending notification for Invoice {$invoice_num} generated on {$invoice_date_created}. The payment will be taken from your card on record with us automatically.

 

[shoelaced]

Ah okay, so to clarify, the client does not receive both emails, right? Only one or the other depending on whether they have a card on file? Does the client also receive the regular "Invoice Payment Reminder" email when the method is set as Credit Card? And are the credit card emails sent based on the number of days set by "Invoice Unpaid Reminder" in the Automation settings, or are they sent in lieu of the invoice?

[WHMCS ChrisD]

Thank you  for your reply, no, they will not receive this, the credit card templates all receive specific email templates as shown under Setup > Email Templates > Invoice Messages 

[companyglue]

Hi ChrisD

Do you know with how many days of anticipation is the Credit Card Payment Pending email sent?

Thanks.