EduPerea737 Posted March 7, 2019 Share Posted March 7, 2019 Hi, my domain has a SSL certificate, but when i login to admin area, more precisely to a client profile /clientsdomains.php?userid=1 It shows a red icon, how can I fix this? 0 Quote Link to comment Share on other sites More sharing options...
Shivansh Posted March 7, 2019 Share Posted March 7, 2019 once check may me your whm API error or may be your domain is not using your nameservers or IP 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Alex Posted March 7, 2019 WHMCS Technical Analyst II Share Posted March 7, 2019 Hello, Thanks for your post! You can troubleshoot this using the following guide: https://help.whmcs.com/m/85428/l/1035090-troubleshooting-red-ssl-monitoring-padlock-icons I hope this helps. 0 Quote Link to comment Share on other sites More sharing options...
Beekingo Posted October 20, 2020 Share Posted October 20, 2020 Hello Alex, Im having the same issue with one customer. The link to the guide is not working. How can i force a re check, vie a log about that or something to debug this problem. Thanks 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 20, 2020 Share Posted October 20, 2020 a nuclear option would be to run the SSL Monitoring Report - that could recheck all SSL entries... I daresay you could modify the report to only update a specific domain. 0 Quote Link to comment Share on other sites More sharing options...
Shahzad Posted January 6, 2021 Share Posted January 6, 2021 i have same issue cliest domain use my nameserver and whm api also working 0 Quote Link to comment Share on other sites More sharing options...
JesusSuarz Posted May 27, 2021 Share Posted May 27, 2021 this was the solution for me: enable these options in my php.ini curl.cainfo = /etc/pki/tls/certs/ca-bundle.crt openssl.cafile = /etc/pki/tls/certs/ca-bundle.crt exactly the same path. (Obviously the server must have a certificate issued for this to work). furthermore i updated to curl 7.76.1 with the following. 1) create a new file /etc/yum.repos.d/city-fan.repo 2) Paste the following contents: [CityFan] name=City Fan Repo baseurl=http://www.city-fan.org/ftp/contrib/yum-repo/rhel$releasever/$basearch/ enabled=1 gpgcheck=0 3) type: yum clean all yum install curl 4) And it's done. at the end I have removed the repository to not receive new updates from any other package. 0 Quote Link to comment Share on other sites More sharing options...
Web Host Pro Posted September 10, 2021 Share Posted September 10, 2021 I have the same issue. SSL is working fine for the hostname of a VPS but WHMCS still shows the SSL as failed. The customer keeps nagging me saying something is wrong with the server. Can we at least disable the padlock until WHMCS fixes it correctly? It's causing issues with our customers. And the post above wouldn't work. This randomly happens on domains, so I need to prevent it. Not just fix it when a customer complains. 0 Quote Link to comment Share on other sites More sharing options...
squad1frogs Posted October 9, 2021 Share Posted October 9, 2021 I have the same problem. Is WHMCS planning to tackle this? 0 Quote Link to comment Share on other sites More sharing options...
Virtual Partners Posted October 29, 2021 Share Posted October 29, 2021 Same problem here! 0 Quote Link to comment Share on other sites More sharing options...
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