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WHMCS Technical Analyst
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WHMCS Alex last won the day on January 23

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About WHMCS Alex

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    WHMCS Technical Analyst

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  1. WHMCS Alex

    Cannot Configure Addon

    Hello @JayBird The error you have provided indicates you have an outdated version of this module, and as you are not using this module, you can delete it to resolve this issue. How did you update to version 7.5? Did you update manually or using the Automatic Updater? @wsaThis issue was reported to our development team and is currently staged for release. Switching to PHP 5.6 or 7.0 will allow you to deactivate the module without encountering any errors in the meantime.
  2. WHMCS Alex

    whos server for .app

    Hello @yarantoos If you navigate to 'Utilities -> WHOIS lookup' inside your WHMCS admin UI, what is the response or error returned when searching for a .app domain name? The most common errors are listed here: http://help.whmcs.com/m/order_forms/l/691719-troubleshooting-domain-availability-problems
  3. WHMCS Alex

    Cannot Configure Addon

    Hello @JayBird Please follow this documentation to obtain the full error here: http://help.whmcs.com/m/troubleshooting/l/678235-troubleshooting-a-blank-page-oops-error-message Once you have this, please post it here and I can advise further.
  4. WHMCS Alex

    How to test bruteforce on whmcs?

    Hello, Thank you for coming back to me! I see you are using the reCAPTCHA v2, so I am assuming you want to ensure that this presents a challenge where it believes a bot has accessed the client login page? An easy way to check this, that I know of, is to use the 'Modify Headers' Chrome plugin and add a user-agent like Googlebot/2.1. I actually did this and tested it for you, and it seems to be working correctly, I made a video to show this: https://screencast-o-matic.com/watch/cFhF2ZbgRP
  5. WHMCS Alex

    How to test bruteforce on whmcs?

    Hello, Thank you for your post! An alternative, in some ways better, approach to mitigating the chance of your clients account being brute forced is to have them enable Two-Factor Authentication. If you have not utilised this yet, I would advise reading the following documentation: https://www.whmcs.com/two-factor/ https://docs.whmcs.com/Two-Factor_Authentication Once configured, you can force clients to set this up next time they login.
  6. WHMCS Alex

    Problemas em alguns links

    Hello, Thank you for your post! I see that this is only happening when attempting to visit the 'register.php' page. Could you please check if your installation has the 'register.php' file present inside your WHMCS directory? If not, download a fresh copy of the version of WHMCS you are using here Once downloaded, upload the 'register.php' file to your WHMCS directory. If you find the file is present, I would advise opening a ticket with us so we can review this further.
  7. Hello @jerry.gai 1) Please start troubleshooting this here: http://help.whmcs.com/m/automation/l/678272-troubleshooting-the-cron-not-completing 2/3) This seems strange, and would perhaps require database access to determine the cause, or as @twhiting9275has said you may have a custom addon/hook that is behaving in an unexpected way. If you can't determine this, I would advise raising a ticket with us to assist further.
  8. WHMCS Alex

    WHMCS Daily System Cron Attention Needed

    Hello, Thank you for your post! Navigate to 'Setup -> General Settings -> Other' and enable 'Display Errors', once enabled, execute the command below in the CLI on your server (you may need to ask your web host or server admin to do this): php -q /home/livehost/whmcsdata/crons/cron.php --force -vvv This will force the cron to execute all of it's schedule tasks as well as provide a verbose output. Feel free to post the output in this thread for further advice, or, if you believe the output contains sensitive information, raise a ticket with us providing that information.
  9. WHMCS Alex

    upcoming GDPR compliance

    Hello @SherriAnn, In addition to the blog post linked by @aquiss, you may also find this documentation helpful: http://help.whmcs.com/m/system/l/866827-how-can-i-prepare-for-gdpr
  10. WHMCS Alex

    WHMCS the Softaculous instalation error

    Hello, Thank you for your post! I am assuming you are installing WHMCS version 7.5. This error will occur if you are running Ioncube Loaders version 10.0 or earlier. WHMCS 7.5 requires Ioncube Loaders 10.1.0 or above. For more information on this and how to resolve it, please see: http://help.whmcs.com/m/75601/l/851363-troubleshooting-a-the-file-path-to-whmcs-index-php-is-corrupted-error I hope this helps.
  11. WHMCS Alex

    Offline domain registrar

    Hello, Thank you for your post! Perhaps our 'Email' registrar module suits your needs here? Documentation: https://docs.whmcs.com/Email
  12. WHMCS Alex

    Ticket Responses Out of Order

    Hello, Thank you for your post! This indicates that the command line interface on your server is using a different PHP configuration to the one your WHMCS installation is using (which is common) and that configuration has a different 'date.timezone' set. I would recommend reaching out to your server admin or web host to review that for you.` I hope this helps.
  13. Hello, Thank you for your post! Please see the following documentation, of which you need to do number 2 to resolve this: https://docs.whmcs.com/Changing_Timezone I hope this helps.
  14. WHMCS Alex

    PDF Invoices

    Hello, Thank you for your post! If you switch to the 'six' theme, do PDF invoices still show the same way? If so, navigate to 'Help -> System Health Status', do you see any warnings regarding missing PHP extensions, such as mbstring, which I think can cause the behaviour you are seeing?
  15. WHMCS Alex

    Where are attachments stored

    Hello, Thank you for your post! Attachments are stored in the '/attachments' directory, located inside your WHMCS directory, unless you have moved it, in which case you can review your 'configuration.php' file to see where they are stored, look for the following entry: $attachments_dir = "/home/username/attachments/"; It appears you may have deleted the attachment in question though, perhaps using the System Utilities function? https://docs.whmcs.com/System_Utilities#Prune_Old_Attachments I hope this helps.

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