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WHMCS Alex

WHMCS Technical Analyst
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WHMCS Alex last won the day on January 23

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About WHMCS Alex

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    WHMCS Technical Analyst
  1. Cron not working

    Hello, Can you please execute the command below in the CLI on your server and post it's output back into this thread? php -v I suspect that you are using WHMCS version 7.5. and the PHP configuration that your cron is executing under does not have Ioncube Loaders version 10.0.1 or above: http://help.whmcs.com/m/75601/l/851363-troubleshooting-a-the-file-path-to-whmcs-index-php-is-corrupted-error
  2. Problem send invoice to email

    Hello @thehostings Thank you for your post. Please begin troubleshooting this using the following documentation: https://docs.whmcs.com/Email_Sending_Issues If it reveals any errors you are unsure of, add them to your response and I will advise.
  3. Hello @Tengri That is most strange and should definitely not have resulted due to updating. As @brian! said please do not share any access or your database itself with anybody in this community, not even WHMCS staff (like myself), please provide those details securely in the ticket you have open with us. I am not on-shift today, but it would advise sharing that access via ticket and having one of our support analysts review this for you.
  4. Hello @Tengri It appears you are also missing a column from your 'tblemailtemplates' database table. Same process as before (without uploading the files) but with this SQL query: ALTER TABLE tblemailtemplates ADD blind_copy_to text; Visit the install directory and try the update again.
  5. whmcsBaseUrl is not defined

    Hello, Thank you for your post! It looks like your custom theme has not been updated for use with version 7.5 of WHMCS. If you check this issue using the six theme is the JS error still present? The six theme shipped by WHMCS is updated for version 7.5. Here are the changes made between 7.4.2 and 7.5 template related: https://github.com/WHMCS/templates-six/compare/v7.4.2-release.1...v7.5.0-release.1#diff-8faf96d5986bd6149561eaa4cdb94399 I hope this helps.
  6. Domain search not working

    Hello @blueearth Here are the changes made between 7.4.2 and 7.5 template related: https://github.com/WHMCS/templates-six/compare/v7.4.2-release.1...v7.5.0-release.1#diff-8faf96d5986bd6149561eaa4cdb94399 Hopefully this helps if you have not seen this already
  7. Hello @Tengri It looks to me like your ` tbldeviceauth` database table is missing the `role_ids` column. Please ensure you have a backup you can revert to and then try this (if you feel confident enough to do so): 1) Manually execute the SQL query below on your WHMCS database: ALTER TABLE tbldeviceauth ADD role_ids text; 2) Download a copy of WHMCS 7.4.2 here: http://download.whmcs.com/ Extract the files from the download, delete the 'configuration.php.new' file and uploaded the contents to your WHMCS directory, overwriting existing files. 3) Visit the '/install' directory in your browser which will attempt to update your WHMCS database to version 7.4.2, which should now work as the error it encountered before with the `role_ids` column has been resolved in step 1. Please take a full backup before doing this, your database and configuration.php file are vital! If you are in any doubt, request in your ticket that a member of our team look into this for you and restore your installation from the backup you took prior to any update to bring it back online in the meantime.
  8. getting error on whmcs domain Availability

    Hey @josepht Thank you for your post! Have you installed a fresh copy of the `six` theme and checked if the issue persists then? To do this, click here. Once you have downloaded version 7.5, extract it and locate the `six` theme at `/whmcs/templates/six`. As I do not know if you have customized your six theme or not, please rename this to `seven` and then upload it to your `/templates` directory. Once uploaded, switch to this `seven` theme and see if the issue still persists then. If it does, please open a ticket with us, or, if you have one open, let me know the ticket ID so I can add these notes to it. Please ensure we have access to your installation and WHMCS directory over FTP, which you can submit securely in the ticket as we will need that level of access to debug this. Thanks!
  9. getting error on whmcs domain Availability

    Hello, Thank you for your post! It looks like your custom theme has not been updated for use with version 7.5 of WHMCS. If you check this issue using the six theme is the JS error still present? The six theme shipped by WHMCS is updated for version 7.5. Here are the changes made between 7.4.2 and 7.5 template related: https://github.com/WHMCS/templates-six/compare/v7.4.2-release.1...v7.5.0-release.1#diff-8faf96d5986bd6149561eaa4cdb94399 I hope this helps.
  10. "MaikelVE Group" in Dutch translation

    Hello, I can confirm this has been resolved in the beta release of version 7.5. https://docs.whmcs.com/Changelog:WHMCS_V7.5.0_Beta_1 CORE-11931 - Remove erroneous company name in Dutch translations
  11. How to upload image in knowledgebase articles?

    Hello, Thank you for post! Yes, that is correct. For example, if you uploaded the image to an /images directory, the URL to use would be something similar (if not the same) to this: https://yourdomainname.com/images/image.png I hope this helps.
  12. Weird screen after client submits payment

    Hello, Thank you for your post! I can’t say I have seen this before, given that you have reinstalled WHMCS, it would probably require one of our team to access your installation and/or review your system files to identify the cause. I would therefore advise opening up a ticket and submitting the relevant access credentials.
  13. New Client Sign up Notification

    Hello, Than you for your post! Can you please clarify? I am reading this as you want one or more of your admins to be notified when a new client creates an account with yourself. If so, the easiest way you could accomplish this is by navigating to 'Setup -> Email Templates', edit the 'Client Signup Email' email template and add the email address, or addresses, you wish to receive a copy of this email in the 'Blind Copy To' field. This will mean every time this email template is sent out (which happens each time a new client signs up) the email address, or addresses, in the 'Blind Copy To' field will receive a copy of this. I hope this helps.
  14. WHMCS slow

    Hello, Thank you for your post! Can you please elaborate on which aspects of your WHMCS installation are slow? For example, client area, admin area or cart? If the whole installation is running slow, is this a constant issue, or intermittent? If intermittent, has your server admin reviewed the server performance in terms of available resources etc? You may also wish to view the following documentation: https://docs.whmcs.com/Maximising_Performance
  15. System Cron Tasks

    Hello, Thank you for your post! If the cron is setup and executing, you will still see this warning unless the cron successfully completes it's daily automated actions, which are scheduled to run at the time specified at 'Setup -> Automation Settings'. To easily identify any issues with the crons ability to complete these scheduled tasks, please execute the command below from the command line interface on the server your WHMCS installation is hosted on: php -q /path/to/cron.php --force -vvv Be sure to replace /path/to/cron.php with the actual path to your cron.php file. I would be happy to advise further if you post the output of this command back into the thread here.
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