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WHMCS Alex

WHMCS Technical Analyst
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WHMCS Alex last won the day on January 19

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About WHMCS Alex

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    WHMCS Technical Analyst
  1. Hello, Thanks for letting us know! You are most welcome - glad I was able to help here
  2. Interworx Server Module issue

    Hello, You are most welcome. Thanks a lot for the information in your ticket response, it is most appreciated.
  3. Interworx Server Module issue

    Hello, Thank you for your update! I believe it was myself who worked on the ticket you raised regarding this issue. I am glad that Interworx were able to provide you with a hotfix for this.
  4. Gdpr

    Hello @brian! Thank you for adding this information! I can confirm that investigations have begun into this. Our development team have requested that users itemise specifically what it is they are wanting to see added to meet the requirements, as they understand them, to the following feature request - https://requests.whmcs.com/topic/gdpr-complance-legally-required-by-2018
  5. Hello, Thank you for your post! WHMCS allows the automated management of domains with a wide selection of built in registrars but does not natively support centralised DNS management. You would need to ensure that any domain registrar modules you are using support the DNS management feature. For example, the Enom WHMCS developed registrar module supports this feature as seen here: https://docs.whmcs.com/Enom To have centralised DNS management, at this time, you would indeed need to review available third party modules. I hope this helps.
  6. Hello, In addition to my colleagues response, please try renaming your /modules/widgets directory to something like /modules/old-widgets and then create a fresh /modules/widgets directory , uploading the stock widgets shipped with WHMCS You can download a fresh copy of WHMCS and extract the widgets from it here The reason I suggest this is that we have encountered this where the culprit was a custom widget, so this process will help identify if the culprit here is a custom widget. I hope this helps.
  7. turn off collision detection

    Hello, You are most welcome - I am glad I could help here. I will look forward to your update
  8. Hello Thank you for your post! We set the max_execution_time to 300 by default however you can override this by adding the following variable to your configuration.php file: $overidephptimelimit=600; The example above sets the max_execution_time to 600, however you can adjust it to your needs. Please note: This variable is deliberately misspelt, it's not an error, we do this on purpose.
  9. turn off collision detection

    Hello, Thank you for your post and screenshot! This is not how I would expect the Ticket Collision Detection feature to behave. I can confirm that I have encountered this before since we released this feature and the times I have encountered this it was because the admin user was using a custom admin theme that had not been updated for version 7.4 of WHMCS. Can you please confirm if you are using a custom theme? If so, can you check if the same issue occurs when using the 'blend' admin theme?
  10. Navigation blues...

    Hello, Thank you for coming back to me here. If you create a .php file (calling it whatever you wish) in the /includes/hooks directory containing the code below, it will remove the 'Knowledgebase' menu when clients are not logged in. <?php use WHMCS\View\Menu\Item as MenuItem; add_hook('ClientAreaPrimaryNavbar', 1, function (MenuItem $primaryNavbar) { if (!is_null($primaryNavbar->getChild('Knowledgebase'))) { $primaryNavbar->removeChild('Knowledgebase'); } }); I hope this working example helps explain this in more detail.
  11. Exempt Admin From IP Blocking?

    Hello, Thank you for your post! 1) Yes, navigate to 'Setup -> General Settings -> Security' and add your IP address to the 'Whitelisted IPs' list 2) You can manually remove the entry for your IP from the 'tblbannedips' table within your WHMCS database 3) The default is 15 minutes, which can be changed by navigating to 'Setup -> General Settings -> Security' and updating the 'Failed Admin Login Ban Time' setting. I hope this helps.
  12. Generate Invoice that was Cancelled

    Hello, Thank you for your post! WHMCS will never generate two invoices for the same dates, so you'll need to move the Next Due Date forward or back by 1 day, then re-generate the invoice. I hope this helps.
  13. Navigation blues...

    Hello, Thank you for your post. You can use the 'ClientAreaPrimaryNavbar' hook to remove these from the client area menu - https://developers.whmcs.com/hooks-reference/client-area-interface/#clientareaprimarynavbar You may find the documentation links below help you achieve this: https://docs.whmcs.com/Editing_Client_Area_Menus https://docs.whmcs.com/Client_Area_Navigation_Menus_Cheatsheet
  14. WHMCS 7.4.1 => 7.4.2

    Hello, Thanks for your post! This appears to be a server configuration issue and not something caused by WHMCS software itself. Doing some searching on the internet, I found the following cPanel article which seems to have a solution: https://forums.cpanel.net/threads/modules-already-loaded.262092/ Open /usr/local/lib/php.ini, locate timezonedb.so and remove duplicate entry's then restart Apache. However, if that does not help, I'd recommend you get back in touch with your web host or server admin for further assistance with this. I hope this helps.
  15. Open ID is SSL Not Deteact How To Fix?

    Hello, Thank you for your post. Please see the following documentation here - http://help.whmcs.com/m/troubleshooting/l/680022-how-to-resolve-a-certificate-authority-verified-ssl-certificate-was-not-detected-on-yourdomain-com If you have an SSL certificate configured, this error is generally caused by a non-valid HTTP response from the cURL request which is made to determine whether or not the SSL CA is valid. You can check this by running the following from your computer's Command Prompt/Terminal: curl -I https://domainhere.com Successful HTTP responses would come in as 2xx or 3xx. If you get a different HTTP response code (406, 405, 503 etc.) It would be necessary to work with your server admin/hosting provider to investigate why.
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