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WHMCS Technical Analyst
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WHMCS Alex last won the day on July 18

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About WHMCS Alex

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    WHMCS Technical Analyst

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  1. Hello @honesting, Thanks for your post! Case #MODULE-7059 is open with our development team to ensure that the DirectAdmin module is accurately returning success/failure when module actions are performed. At present, success is being returned in some cases, where the action being performed was not successful. In respect of changing passwords through the DirectAdmin module, this is functionality that does presently work, however, if any errors are encountered on the server when changing a services password (the most common one being the servers credentials set within WHMCS being wrong, so the change password action fails), due to case #MODULE-7059, this will may be shown in WHMCS as successful, when it was not. In summary, #MODULE-7059 is open to ensure that the DirectAdmin module is correctly displaying success or failure for module actions, not to correct an issue with changing service passwords, which is a feature that presently works. If changing services passwords is not working for you, please respond to us in the ticket where we highlighted this case to you, so we can work with you to determine what issue/error/configuration is preventing you from changing service passwords within WHMCS.
  2. Hello @Mark Coates, Are you familiar with using developer tools within web browsers, such as Chrome? https://developers.google.com/web/tools/chrome-devtools/ If so, can you please use the "Change Password" module command button on a service whilst observing the response within the "Network" tab? Please advise on the "Status Code" seen. Thanks!
  3. WHMCS Alex

    Account Termination Issues

    Hello @BigGainz, I would agree. If you have the "Auto Terminate/Fixed Term" option enabled for products, WHMCS will terminate services using those products X amount of days after the services registration date (where X is the value you set in the Auto Terminate/Fixed Term field). Typically, you will only want to use this feature for products you offer on a trial basis: https://docs.whmcs.com/Products_and_Services#Pricing_Tab In respect of any services that have been terminated due to this setting, you will want to review your Activity Log and compile a list of all terminated accounts, then correct /restore them as necessary.
  4. Hello, Thanks for your post! You can update from version 6.3.1, directly to version 7.7.1, using the steps detailed here: https://docs.whmcs.com/Updating#For_a_Full_Release_Version Before doing so, you will want to ensure that your server meets the requirements to operate WHMCS version 7.7.1: https://docs.whmcs.com/System_Requirements
  5. Hello, Thanks for your post. I would advise working through the potential causes of this issue detailed here: https://help.whmcs.com/m/troubleshooting/l/680894-troubleshooting-order-form-issues#OrderFormNotDisplayingDomainResults If you are then still having issues, please open a ticket up with our team for further investigation.
  6. Hello, Thanks for your post! If you visit the URL below, it will display your client area using the "six" template shipped with WHMCS. http://c47hosting.com/clientbox/cart.php?systpl=six When you use that URL, you can see this issue not present. This indicates the issue is being caused by your custom client area template. If the custom template was provided to you by a third party developer/company, you will want to reach out to them to assist you in resolving this. If you created the template yourself, you may need to update it with the changes made to the "six" template in versions of WHMCS released since your template was created, for example: https://docs.whmcs.com/Version_7.7.0_Release_Notes#Six_Template I hope this helps.
  7. WHMCS Alex

    Domain Synchronisation Cron Report

    Hello, There is no specific option to stop only those emails unfortunately, you can navigate to Setup > Staff Management > Administrator Roles and untick "System Emails (eg. Cron Notifications, Invalid Login Attempts, etc...)" but this will stop more than just the domain sync emails. If this is not suitable, I would recommend adding some local filtering rules to discard those emails as they come in, using the subject as the base for creating the rule.
  8. WHMCS Alex

    database backup never works

    Hello @snake, Thanks for your post! As detailed within the documentation below, typically once your database grows beyond a certain size (around 20MB) it becomes too big for a PHP script to handle. https://docs.whmcs.com/Backups#Limitations If your database is close to 20MB in size, or larger, this may be why you are experiencing issues. If you are by chance using cPanel, I would fully recommend using the cPanel backup option in WHMCS: https://docs.whmcs.com/Backups#cPanel_Backup The reason I recommend this is you can have backups automated via the WHMCS cron, but using WHM/cPanel's backup wizard: https://documentation.cpanel.net/display/80Docs/Backup+Wizard#BackupWizard-FullBackup If your database is much less than 20MB in size, I would recommend opening up a ticket with us so we can advise further.
  9. Hello, Thanks for your post. I would advise opening a ticket with our Support team so we can take a closer look at this for you. Alternatively, I have seen this issue happen with "Full Friendly Rewrite" enabled at Setup > General Settings > General > Friendly URLs where a custom .htaccess file in a directory above WHMCS has conflicting rules. You can test if this may be the case here by switching your "Friendly URLs" configuration "Basic URLs" or "Friendly index.php".
  10. WHMCS Alex

    nextinvoicedate field

    Hello, Thanks for reaching out to WHMCS. The nextinvoicedate field is used when you have the "Continuous Invoice Generation" feature enabled: https://docs.whmcs.com/Invoicing_Setup#Continuous_Invoice_Generation I hope this helps.
  11. Hello, Thanks for your post! It appears the valid IP on your license has changed. You can follow the steps detailed here to reissue this license so next time you visit the admin area, the new valid IP is saved and access is restored: https://docs.whmcs.com/Licensing#1._You_purchased_your_license_directly_from_us I hope this helps.
  12. WHMCS Alex

    IMAP error

    Hello, Thanks for your post! This would indicate this extension is missing or unavailable within the PHP configuration used by WHMCS. If you open a ticket with us we can login to your installation and review the PHP configuration then advise further. Thanks!
  13. WHMCS Alex

    acceptQuote API function not working

    Hello, Thanks for your post! I was not able to reproduce this error in WHMCS version 7.7.1, using PHP 7.3 (Latest version and WHMCS and PHP). I tested using the sample code made available here: https://developers.whmcs.com/api-reference/acceptquote/ I would advise opening up a support ticket with us so we can take a closer look at your installation and environment to assist you with this. Thanks!
  14. Hello, Thanks for your post! You can troubleshoot this using the following guide: https://help.whmcs.com/m/85428/l/1035090-troubleshooting-red-ssl-monitoring-padlock-icons I hope this helps.
  15. WHMCS Alex

    Error domain

    Hello @WikeXL This is documented in more detail here: https://help.whmcs.com/m/85428/l/1034165-troubleshooting-invalid-domain-name-provided-messages I hope this helps.

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