DigitalDaz Posted May 25, 2018 Share Posted May 25, 2018 Sorry to post here, I'm desperate! I am unable to login to my admin, I get an error "WHMCS has not been able to verify your license for the last few days. To access your WHMCS Admin Area again, first the license needs to be verified. So please check & ensure that you don't have any firewall or other rules blocking outgoing connections to our website. If you need assistance, email licensing@whmcs.com." I have emailed the above address and get back an email saying "Support Ticket Not Opened" I cannot access www.whmcs.com to open a regular ticket, I get a cloudflare error as sown in the attached image. The site has been working perfectly fine for 5 years+. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 25, 2018 Share Posted May 25, 2018 Hello @DigitalDaz Thanks for your post on the WHMCS.Community. I'm sorry to hear you are having issues accessing our website, I've just tested and its' loading successfully for me there may have been an intermittent issue earlier however you should be able to reconnect now. There are a few things that may cause your license not to be able to call home, generally outdated CURL or Outdated Root Bundles cause the issue https://docs.whmcs.com/License_Troubleshooting should provide some guidance, additionally please try going to www.yourwhmcs.com/admin/login.php?conntest=1 and checking if you get any errors in this screen. 0 Quote Link to comment Share on other sites More sharing options...
DigitalDaz Posted May 25, 2018 Author Share Posted May 25, 2018 Still not on here UK 11:30AM: 0 Quote Link to comment Share on other sites More sharing options...
DigitalDaz Posted May 25, 2018 Author Share Posted May 25, 2018 Also via a different ISP through cloudflare London: 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 25, 2018 Share Posted May 25, 2018 Hey @DigitalDaz Can you try again now please? 0 Quote Link to comment Share on other sites More sharing options...
DigitalDaz Posted May 25, 2018 Author Share Posted May 25, 2018 Still no good: Error 502 Ray ID: 4207a6181b2f361d • 2018-05-25 11:26:44 UTC Bad gateway Also I have a php script on the server in the datacenter: Error 522 Ray ID: 4207a77098ed3641 • 2018-05-25 11:28:10 UTC Connection timed out You Browser Working Manchester Cloudflare Working www.whmcs.com Host Error 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 25, 2018 Share Posted May 25, 2018 Hey @DigitalDaz It does appear that there are intermittent issues in some parts of the globe, the team are working on this at the moment to determine and resolve the route cause. 0 Quote Link to comment Share on other sites More sharing options...
DigitalDaz Posted May 25, 2018 Author Share Posted May 25, 2018 It is shocking anyway that I cannot access my client data or process orders because of a software protection issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 25, 2018 WHMCS Support Manager Share Posted May 25, 2018 Hi @DigitalDaz, We do not believe licensing and auto-updates are not impacted at present. Access to your WHMCS admin area is not reliant upon our website being online. Can you please visit www.yourwhmcs.com/admin/login.php?conntest=1 and share the output? Replace www.yourwhmcs.com with the URL to your WHMCS installation. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted May 25, 2018 Share Posted May 25, 2018 I see the site up and down today 0 Quote Link to comment Share on other sites More sharing options...
DigitalDaz Posted May 25, 2018 Author Share Posted May 25, 2018 4 hours ago, WHMCS John said: Hi @DigitalDaz, We do not believe licensing and auto-updates are not impacted at present. Access to your WHMCS admin area is not reliant upon our website being online. Can you please visit www.yourwhmcs.com/admin/login.php?conntest=1 and share the output? Replace www.yourwhmcs.com with the URL to your WHMCS installation. Absolutely they were related, I have just been out on a job, now I am back I can see the WHMCS site again, I do not get the curl error and my site is working just fine. 0 Quote Link to comment Share on other sites More sharing options...
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