Where are attachments stored

[mustardman]

I am trying to open an attachment from an older ticket.  It won't open.  Just says file now found.  I also tried logging in as client.  Newer tickets don't seem to have a problem.  So maybe it's because of the ticket age for some reason. I really need to get that attachment. 

If I can find it directly in the DB maybe I can download it and open it from there.  But I can't find where attachments are stored.

[WHMCS Alex]

Hello,

Thank you for your post!

Attachments are stored in the '/attachments' directory, located inside your WHMCS directory, unless you have moved it, in which case you can review your 'configuration.php' file to see where they are stored, look for the following entry:

$attachments_dir = "/home/username/attachments/";

It appears you may have deleted the attachment in question though, perhaps using the System Utilities function? https://docs.whmcs.com/System_Utilities#Prune_Old_Attachments

I hope this helps.

[mustardman]

Ok thanks.  When I backup restored to another server I never restored attachments folder because it is outside of the webfolder.    So I had to go to my old backups to get the attachments.