snake Posted January 15, 2018 Share Posted January 15, 2018 (edited) I have just discovered that WHMCS added and them removed GoCardless support, does anyone know why? I did try asking them directly, but they declined the question. I tried to ask why they declined the question, but they declined that as well. Edited January 15, 2018 by snake Link to comment Share on other sites More sharing options...
brian! Posted January 15, 2018 Share Posted January 15, 2018 2 hours ago, snake said: I have just discovered that WHMCS added and them removed GoCardless support, does anyone know why? wasn't it the other way around, the GoCardless module was written by GoCardless themselves and they decided to stop supporting WHMCS many years ago. https://docs.whmcs.com/GoCardless Quote As of v5.3 this module has been discontinued and is no longer supported by WHMCS. there are at least two commercial products that are available to use the recent version of GoCardless API... https://marketplace.whmcs.com/product/3531 https://marketplace.whmcs.com/product/3415 2 hours ago, snake said: I did try asking them directly, but they declined the question. I wouldn't have thought asking in requests.whmcs.com (if that's where you did ask them) would be a valid place to do that anyway... 2 hours ago, snake said: I tried to ask why they declined the question, but they declined that as well. ... possibly because it's for suggestions rather than questions. Link to comment Share on other sites More sharing options...
snake Posted January 15, 2018 Author Share Posted January 15, 2018 Quote I wouldn't have thought asking in requests.whmcs.com (if that's where you did ask them) would be a valid place to do that anyway... ... possibly because it's for suggestions rather than questions. I have seen many requests with long and ongoing conversations, which whmcs themselves reply to. We all know they like to selectively ignore things when it suits them. I did used to use the one that was made my GoCardless themselves, but they stopped supporting that as well annoyingly. Glad to see someone has finally released an alternative on the MArketplace. Link to comment Share on other sites More sharing options...
brian! Posted January 16, 2018 Share Posted January 16, 2018 21 hours ago, snake said: I have seen many requests with long and ongoing conversations, which whmcs themselves reply to. recent requests, or the usual ones that have been laying there for 4+ years? 21 hours ago, snake said: We all know they like to selectively ignore things when it suits them. sadly, I agree. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 21, 2018 Share Posted January 21, 2018 @snake GoCardless removed support for WHMCS in version 5.3, this module was made by them rather than us and we simply included it in the default installation, not all module are ours such as this one the reason they stopped was they felt they where unable to provide a satisfactory integration per there tweet As mentioned by @brian! requests.whmcs.com is not the correct place for asking questions, whilst previously it has, the community or support tickets are the place to do this. At this time there are no plans for us to integrate with GoCardless in the future, like anything however this could change, there are other modules in the MarketPlace to try out Link to comment Share on other sites More sharing options...
aquiss Posted January 21, 2018 Share Posted January 21, 2018 (edited) Let me give some clarity on this. The original Gocardless module was written in partnership with us, as a tester, by a guy called Tim who worked there. We worked with him to get the original module up and running as we were one of GoCardless's launch partners. Tim then left GoCardless to return back to University full time (was part time whilst working at GC). He made the original code available in the public domain, but as no one official was updating it, our understanding was WHMCS then dropped it. GoCardless even did a blog entry on us, them and WHMCS https://gocardless.com/blog/merchant-of-the-month-aquiss/ For ages, literally 2-3 years, the only way to make things work was via patchy GitHub solutions, they worked, but were not amazing. We patched ours for internal needs for a while, but when version 7 of WHMCS, we had find an different solution. Personally, support for GoCardless now would make more sense than it did back then, so many businesses are using them, but with commercial modules, at decent money, available, it might not make sense for WHMCS. However, with them supporting other forms of Direct Debit and now including DD based elements into WHMCS core, surely this is worth a look again? Edited January 21, 2018 by aquiss Link to comment Share on other sites More sharing options...
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