iDNS letters *

[battles]

Hi all,

We've had a lot of clients get the iDNS domain expiration letters in the mail.

Other than enabling privacy (which doesn't to work after their information has been exposed for even a day - or less.)

from an opt out perspective, can they do anything to cease the unsolicited mail?

Thanks

 

[bear]

Nothing at all. They are relentless, and just another iteration of "Domain Registry of America" and others like them. They send these 6 months in advance of expiry to avoid crossing notices with legitimate renewals. Customer education is the key. Make sure they know you don't send any renewals via postal mail, and add an article to your KB about it as well. Link to that article in the emails that get sent on domain registration and renewal reminders. 

We get clients frequently checking with us about things like this, so they know to be cautious.  

[battles]

Thanks bear,

Yeah it's ridiculous. the KB was what I am working on.

cheers