Module settings : Cant fetch cpanel packages, its says No server found

[harvard]

In Products/Services > Servers > i am using cpanel reseller account

Test connection says "SUCCESSFUL!"

 

but in Products/Services > Create a New Product or Edit Product > Module Settings >

in "WHM Package Name" always says "No server found so unable to fetch values"

 

screenshot

 

 

 

 

 

is it only can fetch cpanel/whm that using root? cpanel/whm reseller account cant using it?

 

 

please help anyone

 

 

 

Nb. i already tried another server, that using cpanel root, its worked to fetch whm packages

only this server cant fetch the values

[harvard]

help please, cpanel/whm reseller account cant using the fetch? only root can?

 

the whmcs installed & the whm reseller are in the same server

[harvard]

help please, cpanel/whm reseller account cant using the fetch? only root can?

 

the whmcs installed & the whm reseller are in the same server

Edited March 6, 2017 by harvard

[brian!]

if you are running 7.0.2 or later, it's possible this is related to the issue solved by the hotfix from the thread below...

 

https://forum.whmcs.com/showthread.php?126194-HotFix-CORE-10723-Update-Assigned-Product-Server

[harvard]

if you are running 7.0.2 or later, it's possible this is related to the issue solved by the hotfix from the thread below...

 

https://forum.whmcs.com/showthread.php?126194-HotFix-CORE-10723-Update-Assigned-Product-Server

 

thank you for answering

 

my whmcs version is 7.1.0

i already download the file from https://forum.whmcs.com/showthread.php?126194-HotFix-CORE-10723-Update-Assigned-Product-Server

and upload it to my whmcs, but the result still same, still cant fetch from a cpanel server, like screenshot in first post

 

from another cpanel server still cant fetch, no problem

 

is there another things i can check?

[brian!]

is there another things i can check?

your best bet is probably to open a ticket with support and let them examine your setup - if the hotfix didn't resolve the issue, then perhaps there's a problem with the fix or your issue is something else... either way, it's likely to be solved quicker by someone taking a look rather than external guessing.

 

if it does get resolved by support, please reply to the thread with their solution - just in case anyone else is in a similar position.

[WHMCS Chance]

Hello @harvard,

 

Please ensure that your reseller account has access to the packages in WHM.

 

If you are still having issues, please open a ticket to support and provide logins so we can further investigate.

 

Thanks!

[harvard]

ok already created a support ticket & the problem solved

 

here is the support says :

You did not have a server set as the active server, so the module page could not check for packages.

I set your server1 server to active by clicking on it (which adds an asterisk to the end), and now the module settings page is working as intended.

 

 

the problem is solved for me, but anyone know which one he mean in below screenshot, i dont see text 'set as the active server', just in case anyone else is in a similar position:

 

[WHMCS John]

Hi,

This is on the configserver.php page.

 

 

Hope that helps!

[atlakeem]

^^^for some reason i cannot view the png attachment. i am having the same issue

[WHMCS ChrisD]

^^^for some reason i cannot view the png attachment. i am having the same issue

 

All it shows is that you have to have a star next to a sever (click the server you want as default)

[harvard]

^^^for some reason i cannot view the png attachment. i am having the same issue

 

try click the server name, or star sign (*) near it, in yourdomain/whmcs/configserver.php page