Revolution Posted October 4, 2016 Share Posted October 4, 2016 after the Cron Job: Perform WHMCS Update Check in log: Cron Job: Check for Updates Failed: Please ensure you have selected a valid Update Channel and then try again. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 4, 2016 WHMCS Support Manager Share Posted October 4, 2016 Hi, Please navigate to Utilities > Update WHMCS and click "Configure Update Settings" Try selecting the Current Version or Stable Release option and clicking Save Changes. 0 Quote Link to comment Share on other sites More sharing options...
dimitrifrom31 Posted October 12, 2016 Share Posted October 12, 2016 I had the same issue but when I go to configure update settings I am getting an error: "An error occurred while communicating with the server. Please try again." Do you know if theres an IP to whitelist in my FW or if something is down on whmcs side atm ? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted October 12, 2016 Share Posted October 12, 2016 Please navigate to Utilities > Update WHMCS and click "Configure Update Settings" Logically, this really should be in the 'setup/settings' menu. One wouldn't expect to have to update the system to get to the update settings. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 12, 2016 Share Posted October 12, 2016 Hello dimitrifrom31, There are no errors with the servers or IPs to whitelist. Can you please provide a screenshot of the error? 0 Quote Link to comment Share on other sites More sharing options...
dimitrifrom31 Posted October 13, 2016 Share Posted October 13, 2016 Actually Id like to know what's the whmcs update server IP to make sure I got it allowed in my FW. Here is the screenshot: 0 Quote Link to comment Share on other sites More sharing options...
MTKBillH Posted December 4, 2016 Share Posted December 4, 2016 What permissions does WHMCS require on the update folder since is should be outside the public directory? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted December 5, 2016 Share Posted December 5, 2016 What permissions does WHMCS require on the update folder since is should be outside the public directory? Generally 0644 should be sufficent 0 Quote Link to comment Share on other sites More sharing options...
iwpanel Posted December 10, 2016 Share Posted December 10, 2016 hi i have error on whmcs update Unable to Perform Automatic Updates Automatic Updates require the Zip module or proc_open function to be available in PHP. for cron job 2016/12/10 12:05 Cron Job: Check for Updates Failed: Please ensure you have selected a valid Update Channel and then try again. System 2016/12/10 12:05 Cron Job: Perform WHMCS Update Check please help me - - - Updated - - - my whmcs ver 7.0.2 0 Quote Link to comment Share on other sites More sharing options...
lfrauseo Posted December 15, 2016 Share Posted December 15, 2016 Hi We had the same issue Cron Job: Check for Updates Failed: Please ensure you have selected a valid Update Channel and then try again. 0 Quote Link to comment Share on other sites More sharing options...
CrazySerb Posted December 15, 2016 Share Posted December 15, 2016 I got this one: http://prntscr.com/djq599 An error occurred that prevented the update from completing successfully. A fatal error occurred while fetching the update. Please check to make sure your memory limits and execution time are set to the recommended values. Aaaaaand, now my whole installation is busted. Thanks, guys, for making this update process fool-proof. I have to re-upload all the files all over again to restore this, assuming the database isn't busted in the process as well. 1 Quote Link to comment Share on other sites More sharing options...
Azotorp Posted January 13, 2017 Share Posted January 13, 2017 should of backed up lol 0 Quote Link to comment Share on other sites More sharing options...
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