ItsHoney Posted August 26, 2016 Share Posted August 26, 2016 Hi, I'm using WHMCS v6 and I'm experiencing this weird error. My configaddonmods.php is not working, for some reason whenever I try to goto Setup->addon modules the file does not respond and instead I'm received by an error. you can check the error live here http://client.divinehosting.us/admin/configaddonmods.php I've checked the logs but completely no logs are recorded whenever someone receives this error, I do not have a .htaccess file problem as I do not have one, I have tried everything I could but It did not work out so hoping for help from here! Thanks for reading I hope someone could help, regards Honey 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted August 27, 2016 Share Posted August 27, 2016 Hi ItsHoney, Thank you for your post on the community forum. Could you please post the full error message that you are receiving? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted August 27, 2016 Share Posted August 27, 2016 Hello Honey, If you're just seeing a blank page on the configure modules page then try enabling PHP errors temporarily under setup > general settings > other. This may produce an error when re-visiting the configure modules page. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted August 28, 2016 Share Posted August 28, 2016 you can check the error live here Only if we were logged in (don't post a login). 0 Quote Link to comment Share on other sites More sharing options...
ItsHoney Posted September 15, 2016 Author Share Posted September 15, 2016 oh, sorry for late reply! @ChrisD The problem is, there is no error at all! I just don't get any response, here's a screenshot https://gyazo.com/b73965e769661ef79dfe5d25b7dbbb08 @zomex I had tried that but unfortunately I didn't receive any specific error related to this, also I find this weird that none other pages except this one are doing this, all other pages work fine! @bear thanks for correcting that! 0 Quote Link to comment Share on other sites More sharing options...
ItsHoney Posted September 19, 2016 Author Share Posted September 19, 2016 um guys any help please? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted September 19, 2016 Share Posted September 19, 2016 um guys any help please? Hello, First go to help > health and updates - ensure your server meets all of the WHMCS requirements. Then open: /modules/addons/ Re-name each module adding a 1 at the end one-by one to see if at any point the page loads. This will allow you to test if a module is causing the error. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 19, 2016 Share Posted September 19, 2016 have you installed any new addons recently? i'm wondering if there is an addon that is breaking it ?? if you have, then renaming/disabling them one-by-one might reveal the culprit... on another topic, you have an issue with your cart templates - namely a double-sidebar issue... that usually means that your theme is older than your orderform template and needs updating... I just mention this in passing as it has nothing to do with your admin addon issue. 0 Quote Link to comment Share on other sites More sharing options...
ItsHoney Posted September 20, 2016 Author Share Posted September 20, 2016 Nope don't think so, it has been like that since I installed it! It might be resolved if I reinstall it but I want tk keep the changes I made ( products, logo etc ) is that possible? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 20, 2016 Share Posted September 20, 2016 Nope don't think so, it has been like that since I installed it! aahh... you missed out that vital bit of information! It might be resolved if I reinstall it but I want tk keep the changes I made ( products, logo etc ) is that possible? products, settings etc will be stored in the database. but if this has been like that since installation, i'd be tempted to reupload the files again - perhaps one of the files got corrupted on upload? try reuploading the 'includes' and 'vendor' folders first and see if that resolves the issue. 0 Quote Link to comment Share on other sites More sharing options...
ItsHoney Posted September 21, 2016 Author Share Posted September 21, 2016 So if i copy the database and replace the database after new installation, will it work fine? Considering if it works, can you proivde me the location of the database 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 21, 2016 Share Posted September 21, 2016 So if i copy the database and replace the database after new installation, will it work fine? possibly, but what's to say there won't be a similar upload corruption next time? just try uploading the vendor and includes folders again over the existing installation - it won't affect the database. Considering if it works, can you provide me the location of the database the database isn't a file/folder, so you'd need to access it via your hosting panel, e.g cPanel etc, 0 Quote Link to comment Share on other sites More sharing options...
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