Renewing Domains Without Payment

[saadsalman]

Hello,

 

At times there are clients who are in the process of getting payments released from their accounts department but their domain is about to expire. In this case, they request us to keep the domain active and we have to renew it without payment while keeping the invoice unpaid.

 

Now the problem is that if we renew the domain and later payment is added to the invoice, the domain renews again for the second time automatically as the system doesn't keep a log of manual renewals. Ideally it should have an option to renew the domain without payment so that addition of payment doesn't trigger another renewal.

 

At the moment I delete the invoice item for domain from the invoice and then add it again so that it is no more linked to the domain and is not renewed automatically upon adding payment to the invoice. After doing this I also have to adjust the next renewal dates for the domain because it is not going to update later automatically. This takes a lot of time and the drawback is that invoices lose the ability to be filtered by domain (WHMCS -> Domain -> View Invoices).

 

Does anyone have a better solution for this? What steps do you follow for domain renewals without payment?

 

Regards,

Saad

[WHMCS John]

Hi,

Your method is the recommended one: http://docs.whmcs.com/Domains_Management#Manually_Registering.2FRenewing_a_Domain

 

However we welcome feature requests online at http://requests.whmcs.com

Feel free to add your vote to this existing idea: https://requests.whmcs.com/topic/to-be-able-to-see-and-remove-the-invisible-actions-related-to-items-of-an-invoice