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Showing results for tags 'renewal'.
Found 5 results
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An issue has been identified in the 7.5.0 release - published on 2nd April, 2018 - that results in an error when adding domain renewals to the shopping cart in PHP 7.1 and 7.2 environments: Error: Error: Cannot use string offset as an array in /home/netserv/public_html/clientes/vendor/whmcs/whmcs-foundation/lib/Cart/Controller/DomainController.php:0 This can result in an inability for clients to place orders. Workaround A workaround is available, by changing to a PHP 7.0 environment Resolution We are releasing a hot-fix patch which resolves the underlying issue. Applying the HotFix To apply the fix, download the zip file from the link below. Extract the contents and upload to your whmcs directory overwriting the existing files. CORE-12217-cannot-use-string-offset-domain-renew.zip Note: This file is only applicable if you are running Version 7.5.0 -
Issues have been identified in the in the 7.5.0 release - published on 2nd April, 2018 - that result in the new domain renewal interface failing to properly render and 404 errors when the Friendly index.php and Full Friendly Rewrites options are selected in the Setup > General Settings > Friendly URLs setting. This can result in an inability for clients to manually renew domains early when these modes are used. Automated renewals are unaffected. Workaround A workaround is available, by changing the Setup > General Settings > Friendly URLs setting to Basic URLs. Resolution We are releasing a hot-fix patch which resolves the underlying issues. This hotfix also resolves and therefore supersedes the previous CORE-12200 hotfix. This hotfix can be applied even if the previous standalone CORE-12200 hotfix has previously been applied. Applying the HotFix To apply the fix, download the zip file from the link below. Extract the contents and upload to your whmcs directory overwriting the existing files. CORE-12207-use-valid-view-cart-remove-from.zip Note: This file is only applicable if you are running Version 7.5.0
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After much discussion on here and with my registrar (Heart), it was established that for WHMCS to manage my domain renewals properly I should set their status within Heart’s control panel to be “Cancel at renewal” (ie don’t try to renew) and instead allow WHMCS to invoke the renewal command. so that was all done, yet two domains failed to renew yesterday - and no domain renewal notifications were even issued, despite the option to not renew being unticked (ie it should allow renewal to take place). i have no idea why WHMCS didn’t even attempt to renew these domains, nor even to find out why it didn’t. how do I start working through this? thanks.
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Hello, At times there are clients who are in the process of getting payments released from their accounts department but their domain is about to expire. In this case, they request us to keep the domain active and we have to renew it without payment while keeping the invoice unpaid. Now the problem is that if we renew the domain and later payment is added to the invoice, the domain renews again for the second time automatically as the system doesn't keep a log of manual renewals. Ideally it should have an option to renew the domain without payment so that addition of payment doesn't trigger another renewal. At the moment I delete the invoice item for domain from the invoice and then add it again so that it is no more linked to the domain and is not renewed automatically upon adding payment to the invoice. After doing this I also have to adjust the next renewal dates for the domain because it is not going to update later automatically. This takes a lot of time and the drawback is that invoices lose the ability to be filtered by domain (WHMCS -> Domain -> View Invoices). Does anyone have a better solution for this? What steps do you follow for domain renewals without payment? Regards, Saad
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I have the following issue. When someone orders and pays for an .com domain transfer and the transfer takes too long for whatever reason the system generates a 'renewal invoice'. When I look at such domains in the system, they often have due dates like 00/00/0000 or something like 01/01/2000. This changes ofcourse after the domain transferred and the system syncs it with the registry. But if it does not transfer, WHMCS apparently thinks the domain is past due and generates an invoice after a couple of days. How do I solve this? It sees when a domain is not transferred, so it should be able to not generate a renewal invoice despite the due date. Thanks!
