Cancelled invoice creating "Next Due Date" issues

[wispr]

You have a customer for some period of time. Customer moves on and leaves a few invoices behind. Invoices are cancelled, balanced is zero'd out and account is inactive. Customer comes back, service is established, life goes on. Next due date is stuck on the due date of their first cancelled invoice and payments on new invoices are reflected but next due doesn't change, causing their service to be suspended. I don't really want to delete all of their cancelled invoices and this feels more like a bug than anything else. Has anyone else ran across this or has a good workaround?

[vbatra]

You may try to manually change the next due date and keep the old invoices unpaid/ cancelled

also General Settings > Invoices > Check the "If enabled, invoices will be generated for each cycle even if the previous invoice remains unpaid"

[WHMCS John]

Hi,

When the service is re-activated, the Next Due Date should be set to the date at which the client's next payment is due.

Then click Save Changes.

 

This way WHMCS will generate a new invoice for the old service.

[othellotech]

Lots of different solutions

 

The first is the simplest - when they come back and want a new/replacement service, just get them to order it, and it'll all "just work"™

 

If you're entrenched in manual processes , and are committed to "reusing" terminated / cancelled services, as part of the reactivation, simply put the date of re-activation as the next-due date, set to active, click the "generate invoices" link and let the automated processes do their job for invoicing etc

 

There are others, but if neither of those are an answer, you're better at looking more into why you're doing it than what the billing system is expecting

[wispr]

John and othellotech appear to be right. When the service is re-activated the next due date is not manually updated, even when auto-recalculate is checked. We fixed it by having to change the next due to to a point in the near future and then manually re-run the invoice.

 

In hindsight, create a new product would have been easier.

[zomex]

I've also had this issue in the past, just ensure that the next due date is set to the correct date and that the term is correct when a customer returns to their old product.