hostservice_71 Posted February 15, 2015 Share Posted February 15, 2015 (edited) ICANN [sarcasm]in their ultimate wisdom and claim of the internet that apparently is accepted by most sheep on this planet [sarcasm off] has decided to make strict rules on when owners of domains need to be notified. What happens now is that we have an account for instance with Enom. Also we run multiple website with different hosting products that all run whmcs and all register at the same Enom acocunt, to prevent extra costs and multiple accounts with them. Recently Enom believes they have the right to send my customers e-mail in English (which we do not use) to my clients with renewal notices. Apart from the fact that I believe it is not of their business (and they claim they just follow the rules of icann) this means that many customers get send mail that seems to come from a different hosting party! I asked them to stop immediately but ey said in order to do that we need to give them proof and templates of mail we send out, including the frequency, that needs to be according to ICANN regulations. This is a quote: 1 - A minimum of two notifications are required approximately 1 month and 1 week prior to expiration. If a domain expires, one additional notice with renewal instructions is required within 5 days after the expiration date.2- Renewal notices must be sent to the registrant, not just an account holder. Am I overlooking something or is WHMCS not icann proof? Where can I set all these notices? Edited February 15, 2015 by hostservice_71 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 15, 2015 Share Posted February 15, 2015 you may want to read the thread below as it might provide you with some further info... http://forum.whmcs.com/showthread.php?96323-eNom-Reseller-Renewal-Information http://blog.whmcs.com/?t=96330 As mentioned in my blog post a couple of weeks ago, we have been working very closely with eNom to make sure we fully address this. As is often the case however, we weren't aware of this change as far in advance as we would have liked. Nevertheless, I can confirm that the next release of WHMCS will be fully compliant with the new ICANN requirements and ensure domain providers using WHMCS can opt-out and handle the domain renewals notice process internally through WHMCS in a fully compliant way. In order to do this we are implementing the following changes: 1. The default domain expiry email notice sending rules will be setup as per ICANN rules 2. It will be possible to configure separate email templates to be used for before and after the domain expiry date passes 3. Renewal notices will be sent to the domain registrant contacts email address (sending them to the clients profile email address is not enough) 4. A log will be kept of what domain renewal notices have been sent and when, with the ability to easily provide this to ICANN or a domain registrar upon request I can also confirm that currently entering a negative number in the renewal notice reminder days to send values will not work as renewal notices are only sent to Active domains, and once a domain has expired its status gets changed to Expired. If you have any further questions, please open a ticket and a member of our team will be able to put you in touch with someone who can answer your questions. Matt 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted February 15, 2015 Author Share Posted February 15, 2015 Thanks Brian...when do we expect this release? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 15, 2015 Share Posted February 15, 2015 Thanks Brian...when do we expect this release? I had a feeling you might ask that question! if they're talking about v6, then it is due to go to beta before a public release is made available - no specific dates have been made public (other than 2015), but I would imagine it would be in beta for a while, so at best it would still be a month or two before a full release is available... personally, it wouldn't surprise me to see at least one more v5.3.xx release before the v6 full release. I should also add that I don't work for WHMCS (hurrah!) - so I don't have any inside info on this, and i'm not speaking for them - just reading between the lines of their limited statements! 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted February 15, 2015 Author Share Posted February 15, 2015 Thanks. The longer they wait...it's painful. Especially since those mails now seem to come from different (unknown) sources for my customers. On top of that, even though Enom offers options, none of them s to switch those notifications off. The sooner the better. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 16, 2015 WHMCS Support Manager Share Posted February 16, 2015 Hi, The addition of a post-expiration email is currently slated for v5.3.12. 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted February 16, 2015 Author Share Posted February 16, 2015 Thanks John. Including the fact mail gets send to the registrar of the domain? Or did icann say this wasn't necessary? 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted February 18, 2015 Share Posted February 18, 2015 Hi,The addition of a post-expiration email is currently slated for v5.3.12. So you're saying we can expect a v5.3.12, before version 6 is released? 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted February 25, 2015 Author Share Posted February 25, 2015 Is WHMCS on holidays?! I'm waiting! Today a customer with over 60 domains names is threatening to leave because of these unsolicited e-mails from Enom, send on our behalf. Even though I feel it's Enom's fault, I cant believe WHMCS is taking so much time for such a simple and vital chance to come out. I am NOT paying the bill for customers leaving for something our of my control. Can I please have the latest version, even if it's beta?! 0 Quote Link to comment Share on other sites More sharing options...
hostservice_71 Posted February 26, 2015 Author Share Posted February 26, 2015 whoohoo! Patch is out, thanks guys! 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted February 26, 2015 Share Posted February 26, 2015 Im looking in the SQL for email templates and I dont see the post-expiration 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 26, 2015 Share Posted February 26, 2015 Im looking in the SQL for email templates and I dont see the post-expiration there's an "Expired Domain Notice" email template with v5.3.12 - it wasn't there in v5.3.11, so perhaps that's what John was referring to? 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted February 26, 2015 Share Posted February 26, 2015 I just downloaded 5.3.12, whmcs_v5312_full\whmcs\install\sql\emailtemplates does not have Expired Domain Notice, 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Nate Posted February 26, 2015 Share Posted February 26, 2015 Hello, The sql in whmcs\install\sql\emailtemplates, creates a partial base set of email templates. It does not contain all of the email templates which are setup once the product is installed or updated. The email template sent when a domain is past the expiration date is: "Expired Domain Notice". If you have done an upgrade to 5.3.12 and don't have that template, that is something our support team can help you with. Have a great day, Nate C 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted March 1, 2015 Share Posted March 1, 2015 Just wanted to confirm, after upgrading to 5.3.12, configuring the options for the ENOM requirements, testing and then completing the ENOM opt out form stating what version of WHMCS we were now using, we received an opt out acceptance email from ENOM. Took longer than we hoped to get all this resolved but now happy it's out of the way! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.