SWHBilly Posted January 21, 2015 Share Posted January 21, 2015 Just received an email from enom today that they are going to start sending our clients renewal notices (has to do with ICANN requirements). We'd prefer this not to happen and they do have an opt out method but they require a few things that I am not sure if WHMCS can do. As enom is a rather large provider that many use I am guessing I will not be the only one that hopes to address these items. I searched the forums and didn't see a discussion about it, if I missed that I apologize. 1. A schedule of your renewal notifications: You must follow a specific registrant notification schedule. Two alerts must be sent between 26 and 35 days before expiration, and one more between 4 and 10 days prior to expiration. In addition, one last notice must be sent within 5 days post domain expiration. I know that in WHMCS in the Automation settings area I can choose the time frame for when reminders are sent. If I put a negative number will it send it post domain expiration (as required) or will WHMCS not understand that? I.e. I am thinking maybe I could put a "-3" as the number of days to send the fifth reminder and it would actually send it 3 days after it expires. Is that correct? If not is there anyway to have WHMCS send a reminder notice post domain expiration? Renewal notices must be sent to the domain name registrant, not just an account holder. Does WHMCS send the renewal notice to the account email on file for the user who owns that domain, or does it actually look up the email used as the domain name registrant and send to the proper domain registrant email as enom is requiring? An agreement in writing to blind copy (BCC) all of your renewal notices to resellerrenewals@enom.com. I don't see anywhere in WHMCS where I can set it up to do this. Is this possible? Thanks for your time. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 21, 2015 Share Posted January 21, 2015 I searched the forums and didn't see a discussion about it, if I missed that I apologize. there have been a number of threads about it... http://forum.whmcs.com/showthread.php?96678-ENOM-and-Domain-Reminder-Settings http://forum.whmcs.com/showthread.php?96323-eNom-Reseller-Renewal-Information http://blog.whmcs.com/?t=96330 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 22, 2015 WHMCS Support Manager Share Posted January 22, 2015 One more link: http://blog.whmcs.com/insights.php?t=78862 You can easily BCC these emails to eNom by editing the upcoming domain renewal reminder email template (Setup > Email Templates) and entering their address in the "Copy to" field. 0 Quote Link to comment Share on other sites More sharing options...
SWHBilly Posted January 23, 2015 Author Share Posted January 23, 2015 Thanks, I just searched ENOM and didn't see anything that popped out but this definitely gets me on track. I haven't read that whole blog post yet, will do so tomorrow, but it looks like that should answer the questions. 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted February 26, 2015 Share Posted February 26, 2015 A bit late to this one...but...just to check...adding the enom reseller renewal email address in the 'Copy' field now BCC's the email? All other templates it simply BC's...so the receiving client does see the other recipients. It would be good to have this clarified. 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted April 10, 2015 Share Posted April 10, 2015 I am wondering the same thing - isn't one of the requirements to BCC enom on the reseller renewals? How do we make that happen with the new update? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 13, 2015 WHMCS Support Manager Share Posted April 13, 2015 Hi, See my above reply; just add eNom as the "Copy To" address against the domain reminder email template. 0 Quote Link to comment Share on other sites More sharing options...
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